Account Supervisor

Live the LB difference! The Account Supervisor plays a strategic leadership role on the Client Services team. You will oversee the progress of digital, print, television, and radio advertising projects, ensuring alignment with brand objectives and timelines. In direct contact with clients, you will lead strategic discussions, propose impactful communication strategies, and support the Account Director in key decision‑making. You will also guide team members to ensure high‑quality execution.

Skills

• Mastery of MS Office suite software (Excel, Word, PowerPoint)
• Ability to communicate with clients in a proactive, collaborative and professional manner
• Autonomous and methodical multitask management
• Team spirit and attention to detail
• Ability to lead and motivate a team
• Strategic thinking and ability to anticipate challenges
• Strong leadership and influence skills
• Deep understanding of brand positioning and business issues

Requirements

• Bachelor of Communications or Marketing or Bachelor of Science, with a certificate in Marketing
• 6 years’ experience in a health advertising agency
• Experience working on both prescription (HCP) and consumer (DTC) brands, including digital, TV, and radio campaign management
• Interest in science
• Experience managing accounts independently
• Ability to manage budgets and negotiate with clients and suppliers
• Skilled in developing strategic client presentations
• Intermediate to advanced French: provide written and verbal follow‑ups to French‑speaking clients and suppliers; hold conversations on a regular basis
• Intermediate to advanced English: provide written and verbal follow‑ups to English‑speaking clients and suppliers; hold conversations on a regular basis

Main responsibilities

• Ensure the efficient and personalized follow‑up of client projects
• Explain and confirm proposed concept modifications or changes with the client
• Lead client meetings and act as the primary point of contact
• Present strategic recommendations and innovative solutions
• Manage budgets and clearly explain costs to clients

Internal management

• Prepare internal content briefings for the creative team
• Participate in the strategic planning of brands under their responsibility
• Submit projects to regulatory agencies for approval
• Supervise content development and ensure corrections have been applied
• Ensure that deadlines are met throughout the implementation phases of the various projects
• Oversee the full production process from planning to delivery
• Guide account coordinators and account managers in setting priorities and tracking progress
• Provide strategic input during internal meetings

Benefits

• Group insurance coverage (50% of premiums are employer‑paid) with free access to telemedicine
• Flexible 37.5‑hour work week in a hybrid formula
• Attractive vacation time, welcome days, work‑life balance days, and more
• Summer schedule to enjoy Friday afternoons off (4 months)
• Possibility of working abroad for a period of 1 month
• Training program and personalized professional happiness meetings
• Year‑round wow activities (yoga sessions, beer tasting, bowling, summer/Christmas parties, etc.)
• A dynamic team of 100+ employees across Canada with offices in Sherbrooke and Montréal
• A socially responsible company involved in its community and a respectful workplace that promotes inclusion, diversity, and individual well‑being

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• Advertising Services

Location: Sherbrooke, Quebec, Canada