IT Analyst

Position : IT Analyst

Location : London, ON (on‑site)

Position Type :

Full‑time, 3‑year renewable contract.

Status :

This posting is for an existing vacancy on‑site at Ivey Business School.

Hiring Range : $ 57,594 – $ 72,018

Application Deadline :

Friday, January 30, 2026, at 11 : 59 PM.

About Ivey Business School :

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real‑world, case‑based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case‑Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

Position Overview :

The IT Analyst is a troubleshooter extraordinaire with a client‑centered approach to providing advice and support to Ivey Faculty, Staff, and Students on desktop and mobile computing. They are a member of a highly proficient team, collaborating across the school to ensure all stakeholders have the necessary means and support to successfully use Ivey’s network computing facilities. Known for demonstrating a professional and positive attitude, paired with a high degree of reliability and efficiency, they excel in an environment where each day is different. Dealing with everything from evaluating and troubleshooting hardware problems to performing research into technical issues and maintaining the security of Ivey’s network resources to replacing, repairing, deploying, and updating laptops and hardware, they are a multitasking professional.

Qualifications :

Tracking and resolving computing incidents

• Determine the required course of action when resolving incidents (both issues and questions), providing expert advice and troubleshooting on technology, procedures, and standards.
• Provide professional customer service and maintain customer satisfaction by ensuring timely and efficient response, completion, and follow‑up to all incidents.
• Determine the best method of communication when assisting stakeholders to quickly and efficiently resolve incidents, including in‑person, email, phone, social media, web, etc.
• Work with the Director, IT Systems and Support Services to prioritize unresolved issues.
• Engage 3rd‑party vendors in the process of incident management when necessary.
• Communicate technical information and instruction to a non‑technical audience effectively, maintaining transparency throughout the incident management process.
• Proactively seek ways to improve the Ivey community experience through judicious and creative use of technology; recommend improvements to Director, IT Systems and Support Services.

Accounts and permissions

Hardware support

IT project support

Resource creation and updates

Education & Experience

Skills & Abilities

What We Offer :

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups / visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at careers@ivey.ca to notify us of any needs related to completing the job application, and / or throughout the recruitment process.

Artificial Intelligence

AI‑supported tools may be used in parts of the selection process to help evaluate applications; however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.

Application

If you’re excited about joining Canada’s leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.

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