Front Desk Closer- Customer Service

GYM RECEPTIONIST

Gold’s Gym Port Coquitlam is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness?

We would love to hear from you!

About Gold’s Gym Port Coquitlam

Boasting an expansive 3 stories located just off of Lougheed Highway - This location features floor to ceiling windows in the main gym, fully equipped women's only area, private training area, over 20 group classes per week, functional turf area and a fully stocked smoothy / supplement bar.

The Gold’s Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous Muscle Beach and opened up the first Gold’s Gym on Pacific Avenue in Venice, California.

At Gold’s Gym, our goal is simple : We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

We are searching for a NEW team member!

Time of Work - Must be available CLOSING Monday / Wednesday / Friday / Saturday

• Must be available 6 : 15pm-11 : 15pm weekdays AND 4 : 15pm-8 : 15pm Saturdays.
• Requested training shifts may be mid day for the first 7-10 days of employment.
• Shifts are 4-6 hours in length - aprox 20-24 hours per week.

What we need from you

• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid First Aid certification an asset.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must have reliable transportation (important for openers and closers due to limited bus services in this area)

Key Responsibilities

• Complete all On boarding and intro training in full.
• Greet members and guest enthusiastically to encourage a positive culture at the club.
• Ensures all member and guest inquires and requests are handled with care and professionalism.
• Ensures all notes and tracking on comments and concerns are tracked using appropriate company software's.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are completed in detail.
• Ensure all payments and cash handling is completed in detail - balanced and all POS transactions are closed.
• Ensure that guests and appointments are directed to the appropriate employee / department in a prompt, professional manner.
• Complete all guest check in procedures.
• Work closely with leaders and team members to ensure facility is cleaned and well upkept during open / shift hours.
• Ensuring all proper closing procedures are completed with team members.
• Preform any general end of night cleaning duties and communications to external cleaners as needed.
• Complete any and all general administrative and clerical duties as needed by the company.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary club membership.
• Discount on Gold’s Gym merchandise and services.

NOTE : This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.

Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https : / / goldsgymbc.ca /

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.