Manager, Service Operations – Component Rebuild Center
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Position Overview
Position : Manager, Service Operations – Component Rebuild Center
Location : Kamloops, BC
Reporting to : Head of Service Operations
Worker Type : Permanent
Number of Openings : 1
Introduction
Finning is redefining service delivery through innovation, digital solutions, and continuous improvement to create greater value for customers and stakeholders. As a key member of our leadership team, the Manager, Service Operations will provide strategic and operational leadership across multiple value streams, ensuring alignment with Finning Canada’s business strategy and achieving safety, financial, and performance targets.
A core responsibility is leading the Facility Component Rebuild Center (CRC) strategy and operational plans in partnership with OEM and Caterpillar. This role drives innovation, operational excellence, and a culture focused on safety, customer satisfaction, and continuous improvement.
We are seeking an experienced leader with a proven track record in large-scale operations, team leadership, and operational strategy. The ideal candidate has 10+ years of experience managing diverse teams of 50+ employees, strong business and financial acumen, and the ability to influence stakeholders at all levels.
What’s in It for You
- Competitive earning potential of $140,000–$150,000 (salary + bonus)
- Comprehensive benefits from day one
- Matching pension & share purchase plans
- Paid vacation that grows with service
We recognize top talent—and reward it accordingly.
Job Description
Major Job Functions
Organizational Leadership
Build strong relationships with key stakeholders, including customers, suppliers, employees, and union representativesInspire and motivate employees, fostering a safe, engaged, and productive workforceChampion a culture of continuous improvement and operational excellence in remanufacturingDevelop leaders and build talent pipelines for future opportunities within OEM and the broader Finning enterpriseOperational Focus / Performance Leadership
Develop and execute strategic and operational plans aligned with business objectivesCommunicate plans, expectations, and key metrics; lead change management initiatives to ensure alignmentMonitor performance against targets; implement corrective actions to achieve objectivesMaintain accountability for safety, quality, velocity, and cost metricsIdentify and mitigate operational risks through effective strategies, systems, and policiesDrive Cost & Capital Culture (CCC) improvements through continuous improvement and major investment projectsCustomer Focus / Technical Partnership / Market Leadership
Champion capital investment and innovation to maintain leadership in remanufacturingCollaborate closely with OEM and Caterpillar to ensure alignment on technical and strategic prioritiesCore Competencies
Customer Focus : Build strong relationships and deliver customer‑centric solutionsCommercial Mindset : Apply financial and business acumen to drive resultsDecision Quality : Make sound decisions in complex, ambiguous environmentsCultivates Innovation : Embrace change and champion new ideas and solutionsDrives Results : Set priorities and execute plans with urgency and accountabilityDevelops Talent : Build strong teams and future leadersSituational Adaptability : Adjust approach to fit changing circumstancesCourage : Address challenges head‑on and communicate with clarity and convictionEducation & Experience
5–10+ years of manufacturing experience with proven ability to lead large teams (50+) in complex operationsUndergraduate degree in Business or Engineering; MBA or equivalent work experienceDemonstrated success in large‑scale operations, driving operational priorities, and fostering a performance‑driven cultureIn‑depth knowledge of remanufacturing, heavy equipment industry, and Caterpillar products, including component rebuild best practicesTechnical familiarity with Caterpillar components, machine products, and remanufacturing processesStrong understanding of Lean, Six Sigma, and manufacturing principles with hands‑on application experienceProficiency in MS Office Suite and service support systemsExceptional communication skills—verbal, written, and presentation—with ability to articulate vision and motivate teamsHighly collaborative and skilled at influencing stakeholders at all levelsStrong business and financial acumen with expertise in budgeting, forecasting, and cost analysisExperience leading in a unionized environment with solid knowledge of labor relations and applicable legislationRecognized for integrity, confidentiality, and decisive leadershipAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Management and Manufacturing; Industries : Machinery Manufacturing
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