Systems Administrator Operations Support 9138-1412

HM Note : This onsite contract role is in office at the manager's discretion and is rotational onsite work in Guelph, Ontario. Candidates resume must include first and last name.

Description

Deliverable - Infrastructure Services

Key Responsibilities

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24 / 7 / 365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2 / 3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
• Responding to high priority requests and Incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide Operational system updates / upgrades, apply patches and address issues involved during these tasks.
• Initiating established recovery and or escalation procedures.
• Implementing Change requests for mainframe, midrange and network Platforms.
• Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift left and Agile monitoring.
• Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.

Skills

Experience and Skill Set Requirements

Evaluation Breakdown

Parameters

Demonstrated ability for strong documentation and writing skills.

Must Have

#J-18808-Ljbffr