Sales and Service Coordinator – Cemeteries, Town of Halton Hills

Sales and Service Coordinator – Cemeteries, Town of Halton Hills

Join to apply for the Sales and Service Coordinator – Cemeteries, Town of Halton Hills role at Ontario Association of Cemetery and Funeral Professionals (OACFP)

Date Posted : December 01, 2025

Posting Expires : January 02, 2026

Location : Halton Hills, ON. This position is primarily onsite with occasional remote work based on the needs of the business, in accordance with the Town’s Work from Home Policy, and as subject to change. This position will work remotely between Christmas and New Year’s unless there is a situation requiring onsite support.

We are looking for a candidate that shares our corporate values of Honesty, Excellence, Team, Fun, Creativity and Respect. These values are second nature for the successful candidate and are demonstrated in their work and interactions with colleagues and the community.

Reporting to

Marketing and Customer Service Supervisor

Accountabilities

Customer Service

• Advise individuals and families about pre-need and at-need lot and niche purchases, interment rights, memorials, inscriptions, historical records, and other cemetery services, always respecting their personal circumstances and needs.
• Arrange both ground and columbaria interments, ensuring a supportive and worry‑free experience.
• Maintain ongoing communication with customers to monitor arrangements, memorialization progress, and service satisfaction with the highest standard of care.
• Provide empathetic and professional support to customers during sensitive and difficult times addressing inquiries and concerns in a timely manner.
• Educate customers about cemetery procedures and regulations.
• Facilitate interment rights transfers and repurchases, working closely with customers to determine who is legally authorized to make decisions.
• Facilitate the disinterment process adhering to all legal and procedural requirements and respond to customer concerns with professionalism and empathy.

Quality Assurance

Administration

Qualifications

Compensation

Application

Qualified candidates may submit a detailed cover letter and resume as a single document, sent in confidence to the Town by 4 : 30 p.m., December 15, 2025. Please quote posting 202556 on your cover letter.

Application Form : Submit a Job Application

Email : humanresources@haltonhills.ca

We thank all those who apply but advise that only those applicants selected for an interview will be contacted. The Town of Halton Hills is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Human Resources staff of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Personal information is collected under the authority of the Municipal Act, 2001 (S.O. 2001, c.25) and will be used to select a candidate. Questions about this collection should be directed to the Director of Human Resources.

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