Account Manager, Care

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Support our healthcare customers and bring your eye for opportunity & solution thinking. Provide workplace solutions & help them operate with ease

• Represent OfficeMax within Aged Care, Te Whatu Ora and Health care providers
• Understand your customer's business and provide solutions that make sense
• Territory: Waikato to Bay of Plenty with 1-2 nights away each month
  
  

The Role - Account Manager (Field sales)

Reporting to our Sector Lead of Care, in this role you will be tasked with growing share of wallet for our healthcare customers. Identify and partner with your customer to uncover new opportunities within our solutions range that will benefit your customer's needs and find solutions to their pain points - providing advice to influence their decision makers and ultimately win the sale!

OfficeMax provides workplace solutions - from daily milk deliveries to non-invasive medical supplies and cleaning and hygiene needs - we have something for every business in every sector across the motu.

To be successful in this role, you will be a proactive advisor and account manager, a natural problem solver - you will be someone who sees solutions and opportunities, while taking others on the journey!

Covering the territory between Waikato to the Bay of Plenty, please note there will be some overnight travel in this role and you can expect to be on the road approximately 1-2 nights per month.

Your Key Responsibilities Are

Account Management and Customer Retention

• Achieve Customer retention through account planning, prompt and professional resolution of issues and deepening of long-term relationships and loyalty
• Develop leads and capture new account opportunities through upselling, cross-selling and prospecting via relationship networks, market intelligence and key customer contacts or staff changes
• Shape Bid, RFP, Presentation and Contract Renewal processes for customers in conjunction with Sales Operations and the Sales Manager to achieve win-win outcomes
• Negotiate Terms of Trade and SLA negotiations with customers based on financial analysis, commercial insight, and OfficeMax's Sector Sales strategy
• Work with the Sales Manager and other parts of OfficeMax to assess ROI and contribute insights to new product development for customers
• Manage allocated categories to optimise sales, provide solutions for customer needs e.g. new, compliant or specialist products, and share category knowledge with wider sales team
• Ensure all pipeline and customer information and activity is up to date in Salesforce CRM
  
  

Excellence in Sales execution

• Work closely with Sales Operations teams to develop a collaborative, cohesive and strong OfficeMax service-delivery culture, support forecasting and planning and enable sales excellence in sales execution
• Deliver key Project requirements
• Ensure customers can access, or be provided with accurate information and advice on relevant categories & products - including their use in the customer workplace, and how these meet the customer needs and requirements. For example, non-invasive medical supplies
• Liaise with Sales Operations teams to ensure that sales data, pricing, quotations, catalogues, sales collateral and other requirements are met
  
  

What You Will Bring

• 3-5 years Business to Business Sales experience
• Experience working in the health care sector is essential
• Successful record of gaining new business and customers
• Demonstrated experience in supplier and customer negotiations
• Track record of working in matrix team structures
• Commercial, logistics and problem-solving skills
• Sustainability and HS&W champion
  
  

People and Culture

• Develop your skills with a personalized development plan
• Great people! A business you can be proud to work for!
  
  

Our brand is deceiving. When you think OfficeMax, you think office and stationery products. And sure, that is what we sell - but we are more solutions focused, more customer centric, and more about supporting and partnering with our customers and suppliers, than what you may assume.

As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will. Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide. Opportunities are endless and as a business, we are prepared to evolve.

OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent. We are successful because we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.

We have a focus on growth - for our people, our solutions, and our customers. Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.

Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers. We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.

By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Office Equipment

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