Senior Business Systems Analyst

Company: CGL
Department: IT
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

This role will play a critical part in enabling seamless Loan Origination System (LOS) and Creditor Insurance integrations, ensuring insurance products are accurately quoted, underwritten, bound, and serviced within lending journeys. The Senior Business Systems Analyst will help bridge lending, insurance, and vendor ecosystems to deliver compliant, scalable, and customer centric digital experiences across credit products.

As the Senior Business Systems Analyst, you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will contribute to complex and diverse initiatives through formulating and defining system scope and objectives based on both user needs and a comprehensive understanding of the applicable business applications.

Technologies you have experience with:

• You have advanced knowledge of integration technologies such as API, Webservices, and event-based integrations supporting external vendor systems.
• You are familiar with test management tools such as Postman, Zephyr, and can design, document, and execute test plans for end-to-end vendor integrations.
• You are familiar with IDP and authentication including OKTA.
• You have experience using collaboration tools such as Jira, Confluence and Miro.

How you will create impact:

• Facilitating discussions with business partners to collect, document, and validate detailed analysis of business functions, rules and processes required for highly complex projects.
• Guiding the assessment and selection of technical design solutions, acting as intermediary between the team and the Business stakeholders.
• Performing detailed data analysis, data modeling, mapping and flow to support system functionality, integrations and conversations.
• Developing the user acceptance test plan, strategies and leading the overall testing activities for medium to large initiatives.
• Leading the continuous improvement of the Business Systems Analyst (BSA) practice through research, devising improvements, establishing more efficient processes and providing guidance to other team members.

To join our team:

• You have at least five years of experience in Information Technology or a related field.
• You have completed post-secondary education in Information Technology or a related discipline.
• You have advanced knowledge of Agile practices, SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.
• Having work experience in an Insurance Environment is an asset.
• ITIL V3 or V4 foundation certification is an asset.
• Demonstrated ability to integrate financial systems by collaborating with external vendors, working with platforms like Loan Origination Systems (LOS) and API-driven services, partnering with UI/UX teams for digital solutions, and facilitating analysis and validation of complex, multi-system integration requirements for lending initiatives.
• You have a testing background that can work well with vendor UAT, API testing, regression planning, authentication flows (Okta), and automated/scripted testing.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
• You provide production support by quickly resolving operational issues and working with teams to ensure reliable system performance.

What you need to know:

• You will travel occasionally.
• Extended work hours, including evenings and weekends, may be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $72,847 to $121,411

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.​