user support technician
Leena InstrumentsEdmonton, AB, CA30+ days ago
Salary
CA$29.50 hourly
Job type
- Full-time
- Permanent
Job descriptionEducation : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- MS Office
- MS Windows
- Bondable
- Basic security clearance
- Own transportation
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
Computer and technology knowledge
Security and safety
Transportation / travel information
Work conditions and physical capabilities
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User support technician • Edmonton, AB, CA