technical support specialist - wholesale trade

Work setting

• Urban area

Tasks

• Prepare sales or other contracts
• Promote sales to existing clients
• Identify and solicit potential clients
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Prepare and administer sales contracts
• Use sales forecasting software
• Conduct sales transactions through Internet-based electronic commerce
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Advertise and / or promote products, sales or services
• Provide customer service
• Prepare contracts and tenders
• Manage accounts payable
• Contact potential customers by phone
• Conduct economic or commercial surveys to identify potential markets for products or services

Computer and technology knowledge

• Jira
• Electronic mail
• MS Excel
• MS Office
• MS Outlook
• MS Word
• Security software
• Zoho CRM

Area of specialization

• Cybersecurity

Sales experience

• Software

Security and safety

• Criminal record check
• Reference required

Work conditions and physical capabilities

• Sitting

Own tools / equipment

• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Creativity
• Positive attitude

Screening questions

• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Workplace information

• Hybrid

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Tax-Free Savings Account (TFSA)

Other benefits

• Learning / training paid by employer
• On-site recreation and activities
• Paid time off (volunteering or personal days)