Hardware & Housewares Supervisor

Location: Canadian Tire Bayers Lake – Store 465 (Halifax, NS)
Job Type: Full-time
Reports to: Department Manager – Hardware & Housewares

Position Summary
The Hardware & Housewares Supervisor contributes to the success of the store by supporting the Department Manager in leading daily department execution. This role helps drive an excellent customer experience, strong retail basics, and consistent results in sales, merchandising standards, and inventory accuracy. The Supervisor leads by example, coaches team members, and ensures the department is safe, customer-ready, and well-presented at all times.

Key Responsibilities & Tasks Customer Experience & Service

• Leads by example and consistently delivers a helpful, friendly, and solutions-focused customer experience.

• Coaches and holds team members accountable to greet, engage, and assist customers while balancing tasks and service.

• Supports handling customer concerns, product questions, returns/warranty inquiries, and escalations in a timely and professional manner.

• Promotes add-on sales by recommending complementary and value-added products (e.g., storage solutions, hardware accessories, kitchen essentials).

Retail Operations & Merchandising

• Supports daily department readiness: facing, filling holes, accurate labels/pricing, top-stock standards, and cleanliness.

• Helps execute planograms, endcaps, feature changes, and promotional sets to standard and on time.

• Assists the Department Manager with daily/weekly planning, task delegation, and follow-up to meet productivity goals.

• Maintains strong product presentation across Hardware & Housewares (e.g., tools, fasteners, home organization, kitchenware, small home items) and ensures fixtures and backroom areas are orderly and safe.

Inventory & Shrink Awareness

• Supports inventory accuracy through hole checks, bin cap/stock level reviews, replenishment routines, and identifying variances.

• Reports damaged/stolen goods and helps follow store processes to reduce shrink and maintain safe merchandising.

People Leadership & Training

• Helps onboard, train, and coach associates to improve product knowledge, service behaviours, and execution standards.

• Recognizes strong performance, provides timely feedback, and supports a respectful, inclusive, and team-oriented environment.

• Helps run quick huddles/department updates and ensures the team is aware of key promotions, priorities, and standards.

Health & Safety / Policy Compliance

• Ensures compliance with store policies and health & safety requirements, and immediately reports hazards or unsafe conditions.

• Uses professional language and appearance standards; supports confidentiality and respectful workplace expectations.

Requirements

• Experience in retail sales/operations; prior leadership, keyholder, trainer, or acting supervisor experience preferred.

• Working knowledge (or ability to quickly learn) Hardware & Housewares products and department routines.

• Comfortable using retail technology (RF/handheld, inventory/look-up tools, basic computer systems).

• Cash handling / register experience is an asset.

• Work experience in a warehouse/distribution environment, in a Canadian Tire store, is also considered an asset.

Core Competencies (Skills & Abilities)

• Strong customer-first mindset; calm and professional under pressure.

• Effective communication, coaching, and follow-up; able to delegate and support execution.

• Strong work ethic, reliability, and ability to manage multiple priorities in a fast-paced environment.

Physical Demands & Working Conditions

• Standing/walking for extended periods (up to an 8-hour shift).

• Lifting/carrying and pushing/pulling merchandise (light to heavy), including reaching above shoulder level and using ladders as needed.

Schedule

• Full-time with flexibility required (days, evenings, weekends). Peak periods may require additional availability.

Potential Career Opportunities

• Next levels may include Department Manager and other leadership roles within the Canadian Tire network.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.