Inside Sales Representative

Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to Create a Better Way – this is our challenge, our call to action, our why! We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it! We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress. BOXX Modular (Canada), a business of Black Diamond Group, rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons. We are seeking an energetic, self-determined individual to join our team as an Inside Sales Representative in Edmonton, AB to handle incoming customer inquiries, prepare quotations for products and services and collaborate with our Outside Sales Representative in researching, identifying and nurturing qualified leads to help grow our modular building rentals business, all while providing first-class customer service. The Inside Sales Representative role is the first step in a sales career with BOXX Modular, and a training ground to learn the business, our clients and our and our company process with the possibility of growing into an Outside Sales Representative. The ideal candidate will have 2+ years of experience in sales support (inside sales, sales coordinator) within a business to business environment, as well as a degree / diploma in business administration, commerce, marketing or similar. Duties and responsibilities : Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests, generating reports related to sales activities and revenue data; Manage customer inquiries and prioritize customer requests that arise if Sales Representative is out of the office; Present price and terms to customers in accordance with standard company procedures; Generate new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction; Create strong leads via cold calling, by monitoring Journal of Commerce / newspaper reports and site visits; Recommend alternate products based on cost, availability or specifications; Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability; Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Maintain up-to-date profiles of key customers, sales and rental contract documentation within our CRM software; Contact customers following sales / rentals to ensure ongoing customer satisfaction and resolve any complaints; Remain current on consumer preferences, competitor landscapes, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, and / or reading trade journals. Identify trends in customer satisfaction or dissatisfaction; Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory. Qualifications and Skills : Bachelor’s Degree or Diploma in Business, Marketing or Commerce; 2 years plus of sales experience in a sales or customer service industry; Demonstrated ability to create new business opportunities and develop clients in the market; Experience within oil and gas, construction, government, military or mining; Must have a valid vehicle class five driver’s license; Must have strong computer skills including the suite of programs within Microsoft Office; Overall strong proficiency and aptitude within technical fields with CRM software, including Salesforce is preferred. We are an Equal Opportunity Employer Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.