IT Support Specialist

Job description

HireArt is helping our client find an IT Support Specialist to join its team.

In this role, you’ll serve as the front-line technical support resource for employees, contractors, and visitors. You’ll manage day-to-day user support, device setup, account provisioning, and on-site IT coordination. The role emphasizes user experience and systems readiness, with occasional support for hardware installation projects alongside the field technician.

The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a people-facing environment. You’re comfortable juggling multiple requests, documenting solutions, and maintaining a secure, well-run IT operation.

As an IT Support Specialist, you'll :

• Prepare and configure laptops and mobile devices for new employees.
• Issue and manage employee badges and physical access permissions.
• Provide front-desk IT assistance and on-site support for employees and guests.
• Troubleshoot user issues and escalate complex technical problems when needed.
• Manage device lifecycle tasks : procurement, repairs, inventory, and vendor coordination.
• Support conference room technology, hybrid meetings, and event setups.
• Maintain IT documentation and internal knowledge base articles.
• Occasionally assist with basic cabling, camera, or equipment installation projects.

Requirements

Benefits :

Commitment : This is a full-time, 1-year contract position (with the possibility of extension) staffed via HireArt. It will be onsite and available to candidates local to the Austin, TX area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.