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Financial Coordinator/Patient Service Coordinator
Financial Coordinator/Patient Service CoordinatorCanadian Orthodontic Partners • Brantford, ON, CA
Financial Coordinator / Patient Service Coordinator

Financial Coordinator / Patient Service Coordinator

Canadian Orthodontic Partners • Brantford, ON, CA
3 days ago
Job type
  • Full-time
Job description

Join to apply for the Financial Coordinator / Patient Service Coordinator role at Canadian Orthodontic Partners

Grand River Orthodontics-docbraces has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator / Financial Coordinator to join our Brantford and Simcoe team.

Canadian Orthodontic Partners provides support services to Grand River Orthodontics-docbraces and our national network of community-based clinics in delivering personalized orthodontic treatment.

We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

Must be able to work in both our Brantford and Simcoe locations.

What We Offer

  • Competitive Hourly Wage + Quarterly Bonus
  • Comprehensive Benefits Package including : Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
  • Educational Reimbursement Program.
  • Guaranteed shift hours and employees qualify for all Statutory Holidays.
  • Real Career Growth Opportunities.

Key Responsibilities

  • Greet every patient was kindness, enthusiasm and interest ensuring that everyone feels welcomed.
  • Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their orthodontic treatment, appointments, and office policies.
  • Answer all incoming calls and make detailed notes regarding important conversations with patients and their responsible parties.
  • Check voice messages, emails, mail, and pigeon chat regularly.
  • Complete ‘New Patient Phone Slips’ when booking new patients for consultations.
  • Gather insurance information and complete the insurance checklist.
  • Book and organize patient appointments.
  • Scan all information into the patient charts.
  • Use external software programs or call to confirm patient appointments.
  • Act as a liaison between the doctor and the patient.
  • Act as a liaison between the doctor and any other dental specialist or general practitioners.
  • Compose letters and other documents for communication as requested and required.
  • Enter initial contracts for patients.
  • Collect and process payments.
  • Manage recurrent payments, post day sheet, and prepare daily deposit.
  • Close the day and email corresponding documents to the Accounting lead.
  • Print practice reports as needed.
  • Print no show report and reschedule appointments.
  • Anticipate problems in the schedule and work with the Scheduling Lead or Manager to correct issues.
  • Ensure the patient lounge is always tidy.
  • Advise Lead or Manager if office stock is required.
  • Implement and maximize practice promotions – Advise and inform patients of current contests and other marketing objectives.
  • Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
  • Complete monthly tracking sheets and checklists.
  • Perform any other tasks delegated or assigned by the office Lead or Manager.
  • Organizes and updates paperwork and administrative requirements to collect payments.
  • New Patient orientation – signed documents.
  • Enter and update financial contracts into software system.
  • Resolve financial discrepancies, and financial concerns.
  • Update financial information in the Practice Management Software.
  • Maintain and balance daily finances.
  • Maintain positive relationship with insurance companies.
  • Track any notes on chart regarding insurance changes.
  • Processing insurance claims and reconcile insurance cheques.
  • Arrange payment agreements with new patients.
  • Follow up on outstanding accounts.
  • Prompt communications to patients’ inquiries.
  • Manages and responds to all customer calls.
  • Maintain daily, weekly, and monthly monitoring systems and checklists.
  • Managing and resolving patient concerns / issues.
  • Requirements

  • Dental Office experience is an asset.
  • Administrative experience
  • Must have customer Service experience.
  • Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
  • Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
  • Great time management and organizational skills.
  • We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

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    Service Coordinator • Brantford, ON, CA

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