Collections Specialist

Are you an experienced and results-driven professional with a passion for managing accounts and building strong client relationships? Robert Half is assisting our client in their search for a skilled Collections Specialist.

Key Responsibilities

• Manage the collections process by communicating with clients or customers via phone, email, and correspondence to resolve outstanding accounts
• Maintain accurate records of all interactions and follow-up efforts in a designated system
• Monitor aging accounts and prioritize collection activities to ensure timely payment resolution
• Investigate and resolve payment discrepancies and disputes promptly
• Collaborate closely with other departments, such as accounting and sales, to ensure accounts are resolved effectively
• Prepare weekly and monthly reports on collections activities and account statuses
• Ensure compliance with company policies, as well as applicable laws and regulations, regarding collections procedures
• Provide excellent customer service to maintain positive relationships during collections outreach