***The successful job applicant, will be working out of our customer's Victoria, VANCOUVER ISLAND office building location.***
We are seeking a service-oriented, thorough and self-motivated professional to join our IT support team. In this role, you will provide Tier 3 technical support to internal and external users, prioritizing and escalating helpdesk requests based on how critical they are to our business processes. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Must have skills:
1. Advanced AAD support experience
2. Advanced Windows 10 support experience
3. Advanced O365 support experience
4. System Administrator experience
Nice to have:
1. SCCM experience
2. Microsoft/Cisco Certifications
Responsibilities include:Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem/issues along with all members of the Support team. / Responsabilités :Consigner les questions et les problèmes des clients et en assurer le suivi jusqu'à leur résolution ou leur exécution Créer et tenir à jour la documentation sur les demandes de service des clients jusqu'à leur résolution Produire les mises à jour et les rapports d'état pour les clients en ce qui a trait à leurs problèmes en suspens, selon les besoinsRésoudre les problèmes en appliquant le plan d'action ou le plan de projet approprié Prioriser les tâches avec une supervision minimalePrendre quotidiennement des décisions importantes avec une supervision minimaleJouer le rôle de premier échelon du processus de recours hiérarchique pour tous les problèmes, en collaboration avec tous les membres de l'équipe chargée du soutien
On Site Victoria BC - Desktop Support • Victoria, BC, Canada (On-site)
The Technical Support Specialist provides world‑class hardware technical support to customers of Synapse ITS products, answering initial questions and requests and providing step‑by‑step guidance.T... Show more
Information Systems R18 Salary Range:.Regular full time Additional Info:.An eligibility list to fill future vacancies may be established.Lesser qualified applicants may be appointed at a lower leve... Show more
This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Project-based or ongoing support.Remote hands and smart hands services.Perform hardware inst... Show more
Become an IT Technician focused on support and systems administration, providing hands-on assistance in a fast-paced environment.Drive effective desktop support and manage hardware while gaining va... Show more
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more
Join our Technology team as a Customer Support Associate specializing in Security Technology in Burnaby or Victoria.Provide administrative support and high-quality service to our security service t... Show more
This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Project-based or ongoing support.Remote hands and smart hands services.Perform hardware inst... Show more
Job Title: Host/Hostess/Support.Location: Big Swell Westcoast Eatery - Victoria, BC.Job Type: Part-Time & Full-Time Available (Days, Evenings & Weekends).Big Swell Westcoast Eatery is a fast-paced,... Show more
A tech services provider in Victoria, CA is seeking a Data Center Technician for freelance/contract work.This on-site role supports mission-critical infrastructure at data center facilities.Key res... Show more
Elevate data center operations as a proficient Data Center Technician.You will play a crucial role in supporting critical infrastructure with hands-on, on-site technical services.In this freelance ... Show more
Lynxedge Solutions seeks a dedicated User Support Technician to join our vibrant IT team in Victoria, BC.This full-time role focuses on resolving user technical issues and providing exceptional sup... Show more
Elevate your IT career with a Level 3 Desktop Support Technician role focused on hardware deployment and deskside support.Bring your extensive troubleshooting skills and join our dedicated team.Thi... Show more
A position at White Cap isn’t your ordinary job.You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.The White Cap family is commi... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
A technology services company is seeking a freelance Data Center Technician located in Victoria, CA.The role requires hands-on support for mission-critical infrastructure, including hardware instal... Show more
Join a consulting firm as a Technical Support Specialist, resolving user issues and ensuring seamless computer operations.This fast-paced, on-site position focuses on user interaction and problem-s... Show more
Explore an exciting opportunity as a Power System Technician with RESA Power, focused on testing, maintenance, and commissioning across various voltage levels.This role involves substantial fieldwo... Show more
You have successfully applied for this job through Job Bank!.Location Victoria , BC V8V 0C4.To be negotiated) / 30 to 40 hours per week.Terms of employment Term or contract Full time.College, CEGEP... Show more
Lynxedge Solutions is growing, and we are searching for one (1) User Support Technician to join our.Collaborative Vancouver technology team.The position is ideal for early-career IT professionals w... Show more
Our client, a leading provider of shared mobility services, is seeking a.As a Fleet Support Worker, you will be part of the Operations Support team supporting fleet maintenance and operational effi... Show more
