Technical Metrics and Reporting Specialist - GFT

Job Description

What is the opportunity? Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions.

Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management.

We also lead the development of digital tools and platforms to enhance collaboration.

As a member of the GFT Chief Operating Office (COO) Tableau team you will be primarily responsible for hands-on development, delivery and support of reporting / visualization services (Tableau) that we provide to our various GFT stakeholders and that can include IT Application Custodians to various levels of GFT Management across GFT’s over 300 production applications.

You will have ample opportunity to develop your professional skills and positively influence technology across RBC’s Global Functions Technology (GFT) group.

What will you do? Technical Analysis, Design, Development, Implementation and Consulting. Day to Day Operations / Operational Excellence :

Accountable for ongoing management of requests, scheduling, delivery of requests

Works collaboratively with stakeholders from planning through to delivery of services requested.

Identify and communicate issues, risks, or constraints that may block progress of deliveries. Seeking management support, as required.

Participate in regular intake, status, and / or reporting on status of requests

Develops, maintains, supports and improves dashboards including such items as :

any automated processes in place to populate the dashboards (ex. Tableau)

using a variety of technologies, data sources and connections, analyze, design, build and implement reports, dashboards and analysis, including, but not limited to financial, project, operational type data such as project, resilience and financial infrastructure costs.

Delivers with agility.

Explores options and recommends technology solutions or designs.

Liaise closely with requestor and users to establish requirements and deliveries.

Develop and communicate plans with accurate estimates for completion of requirements

Conduct or participate in meetings of various sizes

Ensures proper signoffs received before collaboratively scheduling implementations.

Ensures report catalog is up-to-date with all definitions, requirements and processes documented.

Support platform maintenance activities : such as Administer user permissions, platform access and security and perform environment capacity management for reporting environments.

Coordinate, test to ensure GFT COO platform is ready for enterprise Tableau upgrades implementations.

Support / maintain reporting standards and provide recommendations including best practice data visualization techniques.

Identify and recommend opportunities for continuous improvements.

What do you need to succeed?

Must have :

2+ years of proven demonstrated experience with data visualization tools. Preferably Tableau or tableau-equivalent (Power BI example).

General understanding of data management tools / technologies (SQL DBs, MS Access, various automation tools)

Demonstrated experience of reporting and metric design, and how to mine data and use it to tell a story about the health and status of the environment, platform, methodology or process being reported on

Advanced experience with Excel, including use of pivot tables and macros , Sharepoint

Strong analytical and data organization skills

High degree of self-initiative and sense of urgency

Nice-to-have :

Highly inquisitive with focus on personal development and adoption of new tools and techniques

Strong focus on simplification, efficiency, and automation of routine activities

Demonstrated service oriented / support experience.

Excellent written & verbal communication skills, with the ability to convey technical concepts to general IT or managers.

Self-motivated problem solver. Strong team player

Continuous improvement mindset. Comfortable with ambiguity

Strong collaboration, organizational, skills and time management skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work / life balance options

Opportunities to do challenging work

LI-Hybrid

LI-POST

TECHPJ Job Skills Communication, Critical Thinking, Dashboard Reporting, Design, Group Problem Solving, Teamwork, Technical Troubleshooting Additional Job Details

Address :

20 KING ST W : TORONTO

City : TORONTO

TORONTO

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform :

Technology and Operations

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-05-10

2024-05-10

Application Deadline :

2024-06-21

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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