Digital Operations Manager (Workflow Optimization, Contentful, Jira)

One of our major banking clients is looking for a Digital Operations Manager (Workflow Optimization, Contentful, Jira)Length : 12 months contract with the possibility of extensionLocation : Toronto, ON- Hybrid (2 days / week onsite- expected to come in additional days if the business requires) Responsibilities : Global Asset Management is seeking a highly skilled and motivated Manager, Digital Operations and Support to be a team lead by delivering exceptional business-as-usual (BAU) support while driving the optimization of current workflow processes. This role ensures smooth digital operations and enhances efficiencies across our platforms and environments.The ideal candidate will have a strong background in management, digital platforms and applications, project management, and workflow tools / systems to ensure smooth and efficient functionality.A key member of our digital team, you will own the prioritization and triage of daily operational tasks, and act as a central point of coordination between stakeholders, and the whole digital team. Your leadership and analytical skills will ensure continuous improvements and operational excellence as you work to identify opportunities to streamline processes.Key Responsibilities : Operational ManagementOversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.Collaborate with cross-functional teams to maintain high standards of operational performance.Workflow OptimizationAssess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.Partner with teams to design scalable solutions that align with organizational goals. Leadership and Team DevelopmentProvide leadership, guidance, and mentorship to a team of digital support specialists and support teams.Foster a culture of continuous improvement and collaboration.Champion employee development and ensure alignment with performance goals as part of the Winning Culture. Stakeholder EngagementAct as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives. Reporting and AnalyticsEstablish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira.Generate insights through data analysis to inform decision-making and strategic planning.Deliver periodic reports on the health of operational workflows and optimization efforts QualificationsEducation and ExperienceBachelor's degree in Business, Digital Marketing, IT, or related field (Master's preferred).5-7+ years of experience in digital operations, support, or a related leadership roleProven track record in process optimization and workflow managementPrevious experience in Finance, Banking or Asset Management Technical and Soft SkillsStrong analytical and problem-solving abilities.Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies. Exceptional communication and interpersonal skills.Adept at managing competing priorities in a fast-paced environment.Advanced stakeholder management. Data driven decision making and technically proficient.Proven experience with both execution and deliverables. Preferred QualificationsFamiliarity with Agile methodologies (Certified Scrum Master certification a plus).Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.Knowledge of cloud solutions (AWS, Akamai) and their operational implications.Project management 1-2 years strong assetFinTech or MarCom operationsInvestment knowledge is nice to have URGENT : Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number : E-mail to [email protected]                                      Please mention the job title above in the subject lineThe recruiter in charge of this role is Prakash  If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.  Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply! Please note : Adherence to our end client's vaccination policy is a requirement. Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!