Radio Operator (Dispatch Operator 1) (Hiring Pool)

Competition # :   44670

Department :   Emergency Management

Location :   SHUBENACADIE

Type of Employment :   Permanent

Union Status :   NSGEU - NSPG

Closing Date :   ​ 13-Dec-24   ​  ( Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

The Shubenacadie Radio Communications Centre provides public safety and public works dispatch and call notification services to hundreds of organizations at all levels of Government in Nova Scotia. We are a division of the Nova Scotia Department of  Emergency Management ; Nova Scotia’s lead agency for emergency planning, response, and recovery, working closely with municipalities to help communities prepare for, respond to, and recover from emergencies.

Shubenacadie Radio Communications Centre provides 7-24-365 dispatch, call notification, critical activity monitoring, emergency notifications, answering services, secure alarming, and remote infrastructure management (telecommunications tower sites) to support many first response services such as EMO, volunteer Fire Services, Conservation Enforcement, and others.

About Our Opportunity

As the Dispatch Operator 1 (Radio Operator), you are responsible for the provision of dispatch, call notification, call answering, database queries, activity monitoring and alarming services for a variety of federal, provincial, and municipal government departments and agencies.

This Hiring Pool will be used to fill various Permanent, Part-time, Term, Temporary, and Relief opportunities over the next several months.

Qualifications and Experience

You have at least five (5) years related experience in dispatch / radio operations. You take pride in high-quality service delivery. You must have high attention to detail, excellent organizational skills, superior oral and written communication skills, and must detail in your submission your client service experience (i.e., in a public customer service environment, or providing support to internal clients).

As the ideal candidate you will also have the following skills and work experience :

• Trained and understanding of emergency and / or disaster settings, as well as the use of multiple specific Standard Operating Procedures (SOPs) for individual agencies. For example, the SOPs covering the transport of prisoners to and from court and correctional institutions by the Nova Scotia Justice Sheriff Service.
• Knowledge of computer software programs, such as the Microsoft Office Suite, including Word, Excel, Outlook, as well as internet-based programs.
• Strong team player, resourceful, reliable
• Ability to use good judgment, take initiative, and maintain several tasks simultaneously
• Ability to stay calm during times of crisis and determine priorities with minimal supervision, while maintaining confidentiality.
• Typing skills are an asset.

We will assess the above qualifications and competencies using one or more of the following tools : written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here : Benefits for government employees

Working Conditions

Additional Information

This Hiring Pool will be used to fill various Permanent, Part-time, Term, Temporary, and Relief opportunities over the next several months.

A relief employee is an employee who is not regularly scheduled by the Employer, but who works relief assignments on an as-needed basis as operational requirements demand. As such, a relief employee does not have guaranteed hours of work. Please note when competing for vacancies, a successful Temporary, Term or Permanent Relief Employee who is currently employed with the Province will maintain their bargaining unit status, seniority and benefit level at the new workplace.

What We Offer

Pay Grade :   TE 17

Salary Range :   $1,792.63 - $2,105.04 Bi-Weekly

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link :

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.  PLEASE NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to

[email protected].