C122 - Program Coordinator - (Full Time)

Title :  Program Coordinator - (Full Time)

Number of Positions :  1

Competition Number :   C122

Location :   Chilliwack,BC

Position Status :   Full

Time, Permanent

Shift Timings & Days  :    (Tuesday - Saturday) 10 am - 06 pm

Reports to :  Program

Manager

Compensation :   (Grid

38) $33.99 - $35.58

Job Summary : The

Program Coordinator is responsible for is responsible for providing point of

care leadership to the front-line staff who support program residents, and for

the administrative and logistical operation of the program. The Program

Coordinator plays a vital role in developing, implementing and evaluating

strategic plans, goals, objectives and policies for the program

Work Performed : Program Operations

Works to ensure a safe, well

maintained, and healthy building environment

Review program applications and conduct

interviews.

Assists staff in identifying and

responding to problematic behaviors to ensure safety and a comfortable

environment for residents

Responsible for developing, planning,

implementing and evaluating quality improvement projects such as evaluating

residents, improving services and implementing new service strategies

Facilitate / support case managers in

meetings with clients when needed

Effectively

coordinates, supervises and is accountable for the daily operations of Program

Assistants to ensure that operational quality requirements and standards of

excellence are maintained

Conducting

monthly suite inspections, move in and move out inspection as required

including suite packing where required.

Supervises

incoming and outgoing inspections and reporting

Participates

in data collection and outcome measurement, contributing to Manager’s report.

Participate

in case management and case planning providing oversight.

Assists manager with program budget duties such as

developing budget submissions, preparing, and presenting budget justifications

and presentations, monitoring expenditures, following up on anomalies, and

taking action to resolve challenges.

Supports the manager by analyzing service data and

community trends to identify emerging needs and priority issues. Develops

reports and recommendations that inform departmental planning, contribute to

organizational strategy, and guide resource allocation.

Participates in

CAA

(community access table), funder meetings and community stakeholder committees

as directed by manager.

Manage BCH

Portable Rent Subsidies

Provide on-site

support to reduce On-Call Manager calls

Liaise with the

clinical care team as needed

Performs other

duties as required

Client Services

Acts as a positive role model for

clients. Teaches clients effective social and interpersonal skills through

tasks of appropriate daily living and social activities

Facilitate program meetings for

clients

Oversight of safety plans / housing

retention plans for clients

• Responds to client-related incidents

Maintains a therapeutic environment

following therapeutic community principles which encourage awareness of

interdependence of community members, and the value of responsible concern for

self and others

Leadership

Provides supervision, coaching and

assistance to Program Assistants in the completion of daily operating tasks and

routines in the Program

Assigning and adjusting workload,

schedules, and coordinating staff when coverage is needed, ensuring service

levels, and staffing requirements are met

Assists Management by attending

panel interviews, providing recommendations on the selection of new Program

Assistants, providing feedback to the Manager on performance appraisals for Program

Assistants, and optimal use of budgetary resources

Carries out administrative and

financial tasks such as performing general timekeeping functions such as

tracking hours worked, reviewing timesheets for accuracy and other duties

related to supervising Program Assistants.

Determines related training and

orientation requirements

Assigning and adjusting workload,

schedules, and coordinating staff when coverage is needed, ensuring service

levels, and staffing requirements are met

Facilitates staff briefings and

participates in shift handover.

Act as representative of the program

in the OHS committee

Qualifications :

Diploma in Community Social Service

or equivalent

Recent, related experience of two

years in an admission setting working with vulnerable populations, substance

use services, mental health, or corrections  Or an equivalent combination of

education, training, and experience Or other Qualifications determined to

be reasonable and relevant to the level of work

Satisfactory completion of a

criminal records check with vulnerable sector screening is required

Satisfactory completion of

Tuberculosis Screening form is required

Satisfactory completion of Employee

Immunization Record form is required

First aid certification with CPR is

required

Skills & Knowledge :

Knowledge of the needs of people

affected by substance use, concurrent disorders, criminal justice involvement

and homelessness

High level of integrity and

dependability with a strong sense of urgency and results-orientation

Ability to function independently

while managing multiple tasks, and an ability to adapt to change is an ongoing

expectation of this position

Strong knowledge of Windows,

Microsoft Word, Excel, and database management systems

Strong problem solving, analytical,

and creative skills with the ability to exercise sound judgement and make

decisions based on accurate and timely analysis

Demonstrated strong written, verbal

and interpersonal communication skills

Ability to lead and work in a

trauma-informed practice

Demonstrated commitment to the

social sector with a passion for the organization’s mission is essential.

Competencies : Approach to Work

Demonstrates initiative,

flexibility, adaptability and resourcefulness

Actively seeks and incorporates

feedback to inform continuous self-improvement

Sets goals, creates and implements

action plans, monitors progress, and evaluates results

Adeptly manages competing tasks and

uses time efficiently and effectively

Job Knowledge & Quality of Work

High-degree

of relevant and current job knowledge and skill

Consistently

produces accurate, thorough, high-quality work in a timely manner

Builds

and promotes a culture of health and safety in the workplace

Implements

and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models

independent thinking and creativity

Demonstrates

effective problem-solving skills

Makes

clear, consistent, transparent and timely decisions after contemplating various

available courses of action

Exercises

sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses

themselves clearly and professionally both verbally and in writing

Displays

high emotional intelligence; uses tact and diplomacy in dealing with sensitive,

complex and confidential situations

Has a

manner, style and presence that makes a positive impression

Listens

to and considers others’ views

Personal Leadership

Models

the organization’s core values of social justice, teamwork, social innovation,

and strength-based practices

Fosters

enthusiasm, energy and commitment

Takes

responsibility for personal actions, performance and health

Is

reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

Effectively

works with their colleagues to ensure organizational success

Champions

positive working relationships with staff and external stakeholders

Supports

an environment of openness, and champions teamwork and communication across

programs

Leverages

the expertise and experience of others for organizational success

People Leadership

Takes

responsibility for the success of the organization

Inspires,

motivates and influences others in the organization

Acts as

an ambassador of the organization, promoting the values and mission

Demonstrates

pride and enthusiasm to the team and promotes cooperation, fairness and

equity

People Management

Displays

interest, concern and respect for their staff and their staff’s development

Establishes

clear roles, responsibilities, priorities and performance targets for staff

Motivates,

develops and retains a talented, high-performing team

Gives

recognition and acknowledgement to staff for their achievements

Task Leadership

Able to

translate the strategic goals and priorities of the organization into an

achievable and measurable operational plan for their unit

Makes

clear, consistent, transparent and timely decisions

Displays

effectiveness, assertiveness and persistence in the pursuit of program goals

Able to

identify gaps in knowledge or capacity and seek the appropriate support and / or

resources

Task Management

Strives

for high-quality performance and takes initiative to seek improvement in

outputs and efficiencies

Delegates

appropriately to fully utilize their staff to accomplish program goals

Creates a

sense of accountability for results

Oversees

and manages the organization’s resources, including ensuring sound financial

management

Closing

Details : Closing

Date

Internal

applications will be accepted until January 18th , 2026,

04 : 00 pm

“All

employees, including laid off and displaced employees, are entitled to apply on

the vacancy and be considered pursuant to the provisions of Article 12.9.”

Internal applicants must notify the manager of intent to apply.

External

applicants will be reviewed after internal applicants have been reviewed and

interviewed.

All

qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank

all applicants for their interest in this opportunity, only those selected for

an interview will be contacted.