Support Services Specialist

Position

Title : – Support Services Specialist (SSS)

Employment Status : Regular Casual

Work Hours : 12 hours bi-weekly

Location(s) : Grange

Department : Residential and Respite Services Team

Job Summary

The SSS works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of intervention. The role primarily supports youth and adults with complex developmental, physical, and behavioural needs. Along with the support of the leadership team and behavioural therapist the SSS will be responsible for effectively implementing behavioural support plans and protocols and assist with clinical assessments as needed. The position will be responsible for the collection of data on programs and be actively involved in providing person centered care, a strong advocate for the people supported within the home.

Duties and Responsibilities

• Consistently and effectively implement Behaviour Support Plans and programming to reduce risk-behaviour and support skill development for individuals with complex needs.
• Work directly with supported individuals utilizing supportive intervention strategies (including crisis intervention strategies like physical restraints, behavioural PRN administration) and de‑escalation techniques.
• Assess risk and support people in developing a plan to keep the person safe.
• Provide person‑directed support and services in a manner that is respectful and fosters self‑determination and empowerment whenever possible.
• Provide transportation to and from all daily living activities.
• Assist in all activities of daily living, including personal hygiene support and participation in physical, vocational, and recreational activities.
• Effectively implement care plans for individuals supported, including behaviour support plan proactive strategies and de‑escalation strategies.
• Provide education and mentorship to people supported on individual choice and informed decision making.
• Promote a safe environment for people supported (in home and community), staff, families, and visitors.
• Assess needs of client and exercise good judgment when implementing intrusive measures for people supported.
• Ensure all documentation is completed in a timely manner in accordance with ministry requirements, including detailed incident reports, daily notes, communication logs and data collection.
• Work with the Behavioural team in data collection reporting, completing data sheets and advising on any new or concerning behaviours presented by supported individuals.
• Act as a liaison between families, people supported and leadership when required.
• Participate in writing Individual Service Plan documentation, recording medical appointment outcomes or other consultative appointments.
• Consult with the team supporting the individual to evaluate the individual's needs and plan for continuing services.
• Provide formal and informal mentorship and training to new employees, part‑time workers and volunteers, upholding a positive image for Hopewell and promoting adherence to organizational policies and practices.
• Be familiar with and dispense medications, following medication procedures and managing medication as per protocols.
• Observe, assess, and report changes in individuals' behaviours, physical abilities, and activities.
• Demonstrate effective communication skills : professionally and respectfully communicate in writing and in person with other team members, supporting individuals, family members and community partners, demonstrating respect and interest in others' opinions and insights.

Physical Requirements

Accountability

At Hopewell, we recognize that core organization specific employee behaviours are fundamental to the success of our organization. Through actions, all employees support the Mission, Vision, Values, and Principles of Hopewell. Thus, the following responsibilities are core to all jobs at Hopewell, including this one. All employees in all jobs are expected to :

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions and to perform any other related duties that may be required by the agency.

Experience

Education

Preferred : College Certificate (1 year or less) or better

Licenses & Certifications

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