Desktop Support Engineer - ServiceNow, Tier 3

100% Onsite 5 days business hours support

3-5 Years

Desktop Management - Infrastructure Services (IS)

ITIL Processes

Responsibilities / Job Description :

Configure administer and manage workstations including laptop and desktops.

Provide onsiteremote support to end users for their technical issues related to their end points.

IMAC requests and desk moves.

Hardware breakfix including warranty support with vendors.

Logistics around receiving and deploying hardware, parts, or peripherals (i.e., mouse)

Audiovisual collaboration and printer support and escalation to vendors as required.

Provide Tier 3 support to End Users and VIP User support.

Provide technical support for new product implementation through ICT process for hardware and software

Assist in inventory and lifecycle management of devices, working with IT Store and Asset Management team.

Malware support will be a coordinated effort between SOC and ServiceDeskEUC Services team.

Thorough knowledge of ITIL Processes

Experience working with any service management tools like ServiceNow, Remedy, etc.

Onsite position at Sarnia ON (No Hybrid)

Should have valid driving license as the position requires travel to other Eastern Canadian locations.