Help Desk Technician Intern

About RamSoft

JoinRamSoft a leader in cloud-based medical imaging software with nearly 30 years of innovation in radiology. We are dedicated to delivering award-winning workflow-driven solutions that help healthcare providers around the world offer faster high-quality patient care. As aProduct Manager you will play a pivotal role in shaping the future of our medical imaging platform and driving initiatives that improve patient outcomes through technology and innovation.

Key Responsibilities

1. Provide first-level technical support for hardware software and network-related issues via phone email or in person.
2. Assist with user account management including creating updating and deactivating accounts resetting passwords and supporting multi-factor authentication (MFA).
3. Set up configure and maintain laptops desktops peripherals and mobile devices.
4. Install and update approved software applications and ensure systems are properly patched and secured.
5. Troubleshoot network connectivity issues including Wi-Fi VPN and VoIP configurations.
6. Document support requests troubleshooting steps and resolutions in the IT ticketing system.
7. Maintain and update IT knowledge base articles and assist in tracking IT assets and inventory.
8. Collaborate with IT team members on projects system rollouts and process improvements.
9. Follow IT security protocols and report potential incidents to maintain compliance and data protection.

Qualifications

1. Currently enrolled in a Computer Science Information Technology or related program.
2. Basic understanding of operating systems (Windows macOS Linux) and networking concepts.
3. Familiarity with productivity tools such as Microsoft 365 Google Workspace or similar platforms.
4. Knowledge of ticketing systems (e.g. Jira Baton and Saleforce) is an asset.
5. Strong analytical and problem-solving skills with attention to detail.
6. Excellent communication and customer service skills.
7. Eagerness to learn new technologies and work collaboratively in a team environment.

Key Competencies

1. Technical Aptitude: Ability to troubleshoot and resolve basic IT issues efficiently.
2. Customer Focus: Approachable and patient when assisting users at all technical levels.
3. Collaboration: Works well within a team and supports colleagues when needed.
4. Adaptability: Comfortable learning new tools and technologies in a dynamic environment.
5. Accountability: Takes ownership of assigned tasks and follows through to completion.

Benefits of the Role

1. Hands-on experience with enterprise IT systems and tools.
2. Mentorship and exposure to real-world IT operations and projects.
3. Opportunity to develop technical problem-solving and communication skills.

AI Notice

AI may be used to support certain administrative aspects of our recruitment process. However all applications and resumes are reviewed by qualified human reviewers and all hiring decisions are made by the hiring team.

Required Experience:

Intern

Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Intern
Experience: years
Vacancy: 1