user support technicianwoodstock diagnostic imaging & elgin imaging services • Woodstock, ON, CA

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user support technician

woodstock diagnostic imaging & elgin imaging services • Woodstock, ON, CA

30+ days ago

Job type

Permanent

Job description

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 hours per week
Education:
Expérience:

Education

College/CEGEP
Computer programming, other
Computer science

Work setting

Computer hardware or software retailer/wholesaler
Telecommunications industry
Internet Service Provider (ISP)

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

1 to 2 people

Computer and technology knowledge

Linux
Desktop applications

Specialization or experience

Green economy sector

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Combination of sitting, standing, walking

Own tools/equipment

Computer
Internet access

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you meet the language requirements listed in the job posting?

Experience

1 year to less than 2 years

Employment terms options

Health benefits

Dental plan
Health care plan

Support for persons with disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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User support technician • Woodstock, ON, CA

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