Helpdesk Tech

We are looking to hire a Helpdesk Technician for our client in Toronto to provide onsite Tier 1 technical support. As a Helpdesk Tech you will be responsible for providing essential onsite technical support to endusers ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC Mac and phone troubleshooting with the ability to deliver excellent facetoface support.

Responsibilities :

• Provide onsite Tier 1 technical support for PC Mac and phones.
• Troubleshoot hardware / software issues for Windows OS Apple OS X iOS Android and Chrome OS (Chromebooks).
• Collect and deploy monitors laptops & mobile devices and accessory.
• Imaging / Provisioning Laptops / Workstations (not 100% required) .
• Facetoface support experience. Working with end users to solve IT problems.
• Utilize Zoom Google Suite Google Meet Google Slides Keynote Jamf for troubleshooting.
• Upgrading broken devices or any damaged devices.
• Workstation Sweeps Resetting monitors on a weekly basis.
• Ensure workstation monitors are functioning along with peripherals.
• Inventory and counts of all peripherals computers printer toners accessories and any misc. assets.
• Maintain Storage room assets and counts.
• Interfacing with users to troubleshoot software issues.
• Printer management and preventative maintenance.
• Ewaste.
• Wipe all devices before ewasting.

Qualifications :

Location : Toronto Downtown (OnSite)

Pay Rate : $2528 / hr Benefits (Day 1) Parking

Schedule : Tuesday Thursday 8 am 4 pm (2430 hrs / week)

NOTE : Candidates with technical experience on Apple Mac Book iOS iPhone and Google Suite will be preferred.

If you have a passion for handson technical support and the ability to work directly with endusers in a facetoface setting we invite you to apply for this HelpDesk Tech position. Join our clients team and contribute to the seamless operation of IT systems in a dynamic work environment.