Manager Risk & Controls

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We are looking for a Manager, Risk & Control to provide high-level corporate and public communication assets, manage corporate media relations matters, and provide expert communications counsel and services to support the delivery of Humber River Hospital’s communications strategies.

Employment Status : Permanent Full Time

Reporting Relationship : Director, Quality & Patient Safety

Union Group : Non union, Management

Hours of work : Monday to Friday

Location : Humber River Health – Wilson Site

Responsibilities :

• To improve the health of our community through engineering safe systems, enhancing the experience and outcome of the patient and reducing risks / costs.
• To provide operational leadership, subject matter expertise, and create institutional resilience by developing, implementing and managing procedures and programs relating to risk prediction, reduction, management, learning, and safety systems and controls.
• Provide administrative direction and support for daily departmental operations and activities.
• Plan, design and direct departmental operations to meet organizational goals and objectives, and identify and establish best practice quality and safety systems.
• Lead the Integrated Risk Management approach by :
• Developing and implementing corporate programs to mitigate risk to the organization.
• Provide guidance to clinical and non-clinical teams relating to the development of controls for critical business processes to mitigate compliance / operational risk.
• Leading the risk response to serious safety incidents and critical patient incidents including supporting clinical and non-clinical teams, liaising with patients / families, conducting investigations and leading QCIPA and non-QCIPA systems reviews through to the implementation of recommendations.
• Identifying potential and actual risks.
• Develop a system for defining, identifying, monitoring, and analyzing departmental risk prediction, reduction indicators.
• Maintain the risk registry.
• Review departmental indicators on a regular basis, including ongoing and targeted compliance monitoring and testing, and make recommendations as needed to ensure risk reduction efforts are effective.
• Conduct annual risk assessment and ensure compliance to checklists.
• Respond to daily operational risk activities (e.g. data collection, reporting).
• Manage specific internal risk management projects and initiatives.
• Identify trends, patterns, and direct others in implementing recommended improvements.
• Develop, implement, and manage Patient Relations initiatives across the organization by :
• Monitoring and ensuring operational metrics are met by analyzing the frequency, cause, trends or patterns (e.g. time to response and resolve complaints).
• Supporting high-risk conversations, including resolving complex patient complaints.
• Reviewing and evaluating patient relations processes using various feedback sources and recommending improvements.
• Lead and manage effective processes for Claims management by :
• Monitoring and ensuring operational metrics are met (e.g. receiving and tracking of claims status, document requests, response times, interviews, etc.).
• Liaising with stakeholders, such as legal counsel, adjusters.
• Representing the Hospital, as required, for example in litigation / discovery process.
• Provide ongoing leadership, advice and counsel on departmental and organizational safety by :
• Conducting audits and ensuring compliance with departmental safety standards (e.g. Occupational Health and Safety Audits, Emergency Preparedness, etc.).
• Creating safety intelligence through designing and maintaining safety systems (e.g. patient safety database, IRM, patient surveillance, patient relations and CEO office inquiries, special operations, and more).
• Oversee the policy and procedure system; review, write, and make recommendations to policies and procedures; maintain compliance of operational metrics.
• Oversee RHPA College, Coroner, Patient Ombudsman Inquiries : manage inquiry process ensuring tracking, timely response and respective improvement activities.
• The Post Discharge Call Centre (PDCC) Project : ensure strategic and project deliverables are met including data collection, analysis, and improvements.

Requirements :

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

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