Retail Support Agent

YOURE ALL ABOUT going THAT extra MILE TO help OTHERS.

The Opportunity

Are you the kind of person who always gets stopped on the street and asked for directions You know one of those friendly approachable types who always have a smile on their face and are ready to help someone in need. If this sounds like you then youre just the kind of person were looking for in our Member Services team. We need someone who can provide exemplary customer service and support to our Member Services Teams. A welcoming face who goes above and beyond to help our members with retail items and membership products and services. You might say that our ideal candidate is part detective part problem-solver part psychic and a local travel bug in other words you enjoy taking the time to understand and anticipate members needs then dig deep to find just the right answers no matter what team in the city needs your particular set of skills.

A Place to Belong

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy :

Work for one of the most trusted brands in Canada.

Competitive salary.

Benefits if you choose to receive them (with payroll deductions).

Vacation pay is added to each paycheque.

Great AMA discounts.

Unlimited learning opportunities!

Flexible work model.

Who You Are

You love the fact that every day on the job is different from the last and youre excited at the opportunity to always be learning something new often in new environments too.

You enjoy being a part of a team whose experience and expertise is there to tap into and you like sharing your own knowledge and skills as well.

Youve got mad skills when it comes to thinking on your feet in a fast-paced environment.

You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace.

Youve made it your personal mission to take customer service to the highest possible level.

How Youll Make an Impact

Report to the Manager of Member and Travel Services.

Provide outstanding customer service and support to our members keeping on top of and promoting appropriate AMA products and services.

Complete membership basic registry and entry level travel product and service transactions accurately confidentially and in a timely manner.

Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centers. (Retail transactions include but are not limited to : membership support gift card sales movie pass sales International Drivers Permits road test check-ins Parks Canada passes Drivers Education programs ski passes passport photos basic registry services and other retail items sold in center).

Provide back-up for our Member Services Coordinators.

Various Admin tasks as assigned including assisting agents with hold support document printing inventory gift card counts custodian cash out and other duties as assigned.

Assess member needs and match with the appropriate representative best qualified to complete the relevant product and / or service. This will be most critical where specialization is required for complex customer needs.

What You Bring to the Table

Youre at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). Youve got strong communication skills and sales or customer service experience. Along with a commitment to learning.

Youre no newbie to customer service with 1-2 years of retail and / or administrative experience.

Your awesome attitude and genuine desire to help people is what matters most in this job.

Belonging Matters Here

AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you to feel supported throughout your journey with us.

WORK MODEL : In-Office

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Required Experience :

Unclear Seniority

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full-Time

Experience : years

Vacancy : 1