Customer Service Representative

Overview

The CSR provides excellent customer service when taking orders over the phone, through email, and fax. This also involves promoting sales, answering inquiries, resolving customer problems, data input, data processing of orders, invoicing support, and credit claims support. The position involves intensive customer contact, so excellent people skills especially over the telephone, problem-solving skills, and organizational skills are required. CSRs must be comfortable using our windows-based ERP order-entry program. Knowledge of organic and natural foods is an asset. Information sharing with co-workers, teamwork, and meeting the end-of-day deadline is essential.

Responsibilities

Customer service requires :

• Order calls and call backs are the number one priority followed by fax, email, handheld, and online orders. All processed orders must be ready for printing asap.
• Managing email correspondence and providing excellent follow–up (within 24 hours) for customer inquiries.
• Representing Purity Life Grocery in a friendly, professional, and helpful manner to all customers over the telephone and in written email correspondence.
• Knowledge of basic “soft” sales techniques (offering substitutions for items that are out of stock or discontinued and reminders of new or ongoing special deals, where appropriate), and ability to listen to and assess customers\' needs and recommend products that would fulfill those needs.
• Liaising with the sales team to ensure that customers get special services or pre-arranged pricing, on an individual basis outside of the regular monthly specials.
• Helping to familiarize new customers with our products, policies, and procedures to ensure they receive what they want, when they want it.
• The ability to remain calm and helpful when a customer is angry or upset with the service they have received. Assist to solve the problem ensuring the customer is satisfied and a repeat customer.
• Report the details for any invoicing errors or account discrepancies that may arise to the claims department.

Order entry requires :

Business Partner maintenance requires :

Qualifications + Expectations

Compensation + Working Conditions

Perks + Culture : Focus on Wellness

Focus on our Community

Focus on the Environment

Application Information

Please apply HERE with your resume listing relevant experience. Must be located in the Lower Mainland and be able to commute to our location

Purity Life Grocery is an equal opportunity employer valuing diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, ancestry, colour, place of origin, gender, gender identity, age, religion, disability, family status, sexual orientation, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in any aspect of the application process, please contact the People + Culture department.

Note : We thank everyone for their interest but only those advancing to the next stage of the recruitment process will be contacted. Only Lower Mainland candidates considered.

About Purity Life Grocery

Purity Life Grocery is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Canada. We thrive as a market leader via effective partnerships and primary relationships with our valued retailers and suppliers. We are a 100% Canadian company with locations in BC, Ontario + Quebec.

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