Technical Specialist

Description :

Provide support for customers and internal staff in resolving technical issues; Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience; Demonstrate excellent self-management skills by managing loose-ends and task follow-through; Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation

Remote, in-house tickets for workstations, printers, and end-user technical support; Break-fix; RMM deployment; Workstation in-house preparation; Ticket self-management and additional request follow-through; Exceptional administration, documentation and communications; Escalation for lower tiers; Exceptional work ethic to ensure problem has been resolved and client is fully satisfied; Perform post-resolution follow-ups with end-user and team members as required

Qualifications :

• A University level Computer Science degree, or a College level Computer Systems; Technology diploma, plus a minimum of one (1) year field experience (Preferred); Strong English written and verbal communication skills required; Knowledge of the implementation, maintenance and troubleshooting of the following processes : VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS; Active Directory, virtualization, fault tolerance, disaster recovery and data backup; Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners