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Commercial Lines Service Manager

Commercial Lines Service Manager

Summit Search GroupMorris, MB
9 days ago
Job type
  • Full-time
Job description

Responsibilities :

  • Oversee daily commercial operations, including scheduling for optimal customer service and policy / procedure development.
  • Ensure comprehensive understanding of relevant software.
  • Build partnerships with insurers and external customers.
  • Involve employees in policy / procedure updates; maintain a digital manual.
  • Identify inefficiencies and collaborate with management to address them.

Office and Administration :

  • Monitor updates on general insurance products and share with team members.
  • Address breaches or performance concerns.
  • Communicate payment and receivable issues with the finance team.
  • Document key performance indicators (KPIs) and manage vacation / time-off requests.
  • Provide emergency service support when needed.

    • Marketing / Promotions :

  • Collaborate with marketing on social media and website content for commercial lines.
  • Engage in marketing efforts and promotional events.
  • Participate in planning and execution of company events.

    • Human Resources and Performance Management :

  • Conduct regular check-ins with direct reports on team culture and workflows.
  • Update job descriptions and set clear performance expectations.
  • Provide monthly feedback on performance and address concerns as needed.
  • Encourage team participation in activities and assist with recruitment.
  • Report any incidents of harassment or workplace issues to the Operations Manager.

    • Education / Goals :

  • Identify growth opportunities for team members through training and events.
  • Ensure proper onboarding and training for new hires.
  • Hold regular team meetings for cross-training and problem-solving.
  • Track and support ongoing education and license renewals.

    • Requirements :

  • Travel is seldom and primarily local during the business day, although some out of-area overnight travel may be expected
  • Class 5 drivers license required

    • Qualifications :

  • Level 3 general license with CAIB designation
  • Graduate of post-secondary business education program preferred
  • IWS Certification
  • Demonstrate leadership and relationship building expertise
  • Superior customer service and positive personality
  • Excellent written and verbal communication skills
  • Excellent time management and problem-solving skills
  • Exercises good judgement, reliability and adaptability
  • Self-motivated, attention to detail, goal oriented and organized
  • Proficient in Microsoft Office; Word, Excel, and Outlook
  • Ability to work collaboratively as a key member of a team and independently

    • Why work here?

  • Full time hours
  • Excellent compensation
  • Growth Potential
  • Great team environment

    • If you are an experienced Commercial Lines Service Manager and would like to submit your resume, please reach out to Braeden Demchuck, Recruitment Consultant at Summit Search Group,

    Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.

    Braeden Demchuk

    Job ID

    WB344

    City

  • Morris, MB

    • Remuneration

    Competitive Salary + Bonus + RRSP matching + benefits

    Industry

    Position

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    Commercial Manager • Morris, MB