Description
Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.
Responsibilities
- Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.
- Interfaces with connecting carriers on all facility failures
- Prepares, distributes and updates network trouble tickets, enters and updates all facilities information.
- Prepares and distributes reports as required.
- Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.
- Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.
- Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
- Provision and administer Operations Support Centre Surveillance
- Initial testing on Private Wire, Frame Relay, and IP related services
- Shift work will be required with this position.
- Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Qualifications
Graduate of a 2-year telecommunications or IT electronics programAbility to analyze data and form conclusions using data from a wide range of data sources.Knowledge of SNMP, Frame Relay, ATM and TCP / IP concepts and protocols, and the ability to use standard computer word processing and database programs.Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).Ability to work effectively as a member of a team with a broad range of duties.Possess excellent English written / verbal communication skills.Ability to provide excellent customer serviceAs part of the recruitment process for this position, candidates may be required to take pre-employment tests and / or complete work simulation exercise to assess job fit