Customer Service Executive

Location : Ontario, Canada

Industry : Hospital / Health Care

Job Type : Full-Time

Salary : CAD 30.00 – CAD 35.00 per hour

Job Overview

IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.

This role is perfect for candidates searching for Customer Service Executive jobs in Ontario , Healthcare Customer Service roles , Patient Service Representative positions , or Hospital Frontline Customer Support jobs .

Key Responsibilities

• Greet and assist patients, visitors, and clients with professionalism and courtesy
• Handle phone, email, and in-person inquiries efficiently
• Schedule and confirm patient appointments, consultations, and follow-ups
• Maintain accurate patient records and database updates
• Resolve patient and client complaints or concerns in a timely and empathetic manner
• Provide information about hospital services, procedures, and policies
• Collaborate with healthcare staff to ensure smooth patient flow and service delivery
• Support administrative tasks such as billing inquiries, forms processing, and reporting
• Uphold confidentiality and compliance with Ontario healthcare regulations

Required Skills & Qualifications

Preferred Qualifications

Why Join IIQAF Group