Operations Support

GCT is the largest terminal operator and maritime employer in the country. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway.

We offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for an Operations Support position within our Operations Support Department at our Head Office location in Vancouver, with hybrid working arrangements.

Reporting to the Supervisor, Operations Support you will be responsible for acting as a bridge between the customer and the operations team by providing the customer with requested information.

General Duties

• Responding to telephone and email inquiries from steamship lines, customs brokers, trucking companies, and internal GCT Canada team members.
• Communicating information / changes to internal and external customers.
• Resolving gate related problems in accordance with established procedures.
• Problem solving.
• Interaction with all levels of GCT Canada personnel including foremen, checkers, superintendents, management.
• Preparing of import and export vessels.
• Balancing import and export vessels.
• Preparing and submitting billing.
• Preparing and distributing reports.
• Monitoring reefer readings.
• Coordinating movement of damaged containers.
• Preparing documentation for hazardous cargo.
• Assessing and releasing Canada Customs and Transport Canada exams.
• Band S2 : $67,128 - $78,504.

Education & Experience :

You bring a strong understanding of customer service and can proactively develop internal and external customer relationships. You bring the ability to anticipate and provide solutions to customer needs, and as well as strong computer skills with MS Word, Excel, and Outlook.

You also bring strong organizational skills with ability to work in a self-directed manner. You have excellent attention to detail and consistently check processes and tasks for accuracy and completeness. You work well in a team-oriented environment and can work effectively with a team or work group to accomplish goals.

These capabilities have typically been developed through 2 – 3 years of experience in a customer service operations role or a combination of education, training, and experience in a related discipline. A minimum of 1 year experience in container terminal shipping is required. Preference will be given to those with Navis experience. Shift assignment flexibility and occasional overtime is required.

Model the Way  – Leaders find their voice by clarifying their personal values and expressing them in a style that is authentically their own, and they set the example by aligning actions with shared values.

Inspire a Shared Vision  – Leaders envision the future by imagining exciting and ennobling possibilities and enlisting others in a common vision by appealing to shared aspirations.

Challenge the Process  – Leaders search for opportunities by seeking innovative ways to change, grow, and improve. They also experiment and take risks by constantly generating small wins and learning from mistakes.

Enable Others to Act  – Leaders foster collaboration by promoting cooperative goals and building trust. They strengthen others by sharing power and discretion.

Encourage the Heart  – Leaders recognize contributions by showing appreciation for individual excellence. They also celebrate values and victories by creating spirit of community.

GCT is an Equal Opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, genetics or medical history, disability, veteran status, and all other non-merit characteristics. Please feel welcome to advise us on your preferred pronouns in your application.