Customer Experience Support

As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family this is the place for you!

Maersk Logistics & Services Canada Inc handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extena promotion dunesive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.

We are looking for a reliable and customer-focused Customer Service Representative to support customers with order processing delivery inquiries and issue resolution across multiple communication channels. This role acts as a key link between customers and internal teams ensuring accurate information timely follow-ups and a positive customer experience. The ideal candidate is organized tech-savvy and able to handle multiple priorities in a fast-paced environment.

Key Responsibilities

• Assist customers with order processing delivery status updates and product-related inquiries

• Handle customer complaints and returns escalating issues to supervisors or relevant departments when needed

• Communicate with internal teams to resolve order delivery or service issues

• Maintain accurate records of customer interactions complaints and feedback

• Act as a liaison between customers and the company to ensure clear and timely communication

• Prepare basic service or product reports as required

• Use multiple software systems and communication tools to distribute and track information

• Follow established procedures while adapting to unique customer situations

Required Skills & Qualifications

• Education or relevant experience in logistics transportation supply chain or a related field is required

• Strong verbal and written communication skills

• Customer serviceoriented mindset with a calm and professional approach

• Ability to multitask prioritize and manage time effectively

• Comfortable working on computers and learning new software systems

• Strong attention to detail and accurate record-keeping

• Problem-solving skills with the ability to escalate issues appropriately

• Team player with flexibility and adaptability in a dynamic environment

• Willingness to learn and participate in ongoing training

Company Benefits:

• Medical

• Dental

• Vision

• RRSP Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Salary - $50000 - $57000 annually

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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