Guest Support (Relief)

Job Description

Job Description

Salary :

Guest Support (Relief)

The Gathering Place / Mercy House

Day-Shift, and / or Night-Shift

About Us

Our mission is to create and sustain an inclusive safe and compassionate community where people who are underserved, at risk or in need, receive nourishment, health and social support, housing, and respite from discrimination, loneliness, and exclusion.

Our vision : Kindness wanted, kindness shared, a community where kindness flows in abundance.

The Position

The Guest Support Worker is an integral member of the interdisciplinary team and often the guests' first point of contact. This position offers support to individuals who are homeless or precariously housed and often dealing with mental health, physical health and / or addiction issues. The employees in these positions must build strong relationships with the Guests, assist Guests in accessing services, and use de-escalation skills as needed.

Job Responsibilities :

Ensure the basic needs of the Guests are met.

• Build and maintain positive working relationships with the Guests, while maintaining clear and consistent boundaries.
• Ability to work closely with team members and medical professionals.
• Participate effectively as a part of a larger, multi-disciplinary, primary health care team.
• Deliver and provide services to Guests in a safe and effective manner. Applying organizational policies and processes pertaining to Guest and workplace safety is critical.
• On-call shift structure. Must be willing to work flexible hours, including nights, evenings, and / or weekends (schedule can be discussed).

Night Shifts for Shelter and Mercy House : 8PM-8AM (12-hour shifts).

Key Qualifications :

Education & Experience

A degree or diploma in health or social services.

Knowledge of available and relevant community resources for marginalized persons and populations.

What You Can Expect :

A competitive salary, with the opportunity to transition into part-time and full-time roles as they become available.

Preference will be given to internal applicants for any part-time and full-time vacancies, if the basic qualifications for the role are met by the applicant.

Closing Date : Open until filled.