Security Operations Centre (SOC) Administrator - Metro.

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Security Operation Center (SOC) is a centralized function within an organization employing people, processes, and technology to continuously monitor and improve an organization's security posture.

As a Security Operations Centre Administrator, the successful candidate will abide by the confidentiality of both NLHS and Paladin Security Group. As a self-starter, the Administrator should be able to work effectively with minimal supervision and in a team environment to accomplish organizational goals. There is an emphasis on having strong customer relations, interpersonal communication, both verbal and written communication skills and to be flexible in dealing with changing priorities and short deadlines. As a creative, well-organized, resourceful and people-oriented service provider, the admin is responsible for a series of tasks including but not limited to :

• Maintaining, auditing and producing reports on the current state of the, C
• Cure 9000, Axiom V, P2000 and other access control databases.
• Contribute to the creation and continual improvement of SOC Operation and ID access and Video Surveillance System best practices, and processes.
• Manage phone calls and correspondence (e-mails) regarding the photo ID / access control program and escalate as necessary
• Maintain, audit, and produce reports on current state of the ID and Card Access systems and access control database
• Complete detailed video review reports for approved video reviews
• Support operational response and investigative activities.
• Actioning approved application forms for initial issue of photo identification cards to new employee(s), vendors, and other entities.
• Completing all approved requests for re-issue of ID Access Cards, lost, stolen, misplaced and the prompt deactivation of identification cards including urgent requests.
• Acting on all approved requests for removal and / or complete amendments to access level permissions on specific database.
• Cataloguing the inventory of new access cards available for issue or replacement as required.
• Alarm monitoring and notification.
• SOC inventory management
• Working closely with NLHS staff maintaining a high level of ethics, privacy, and confidentiality.
• Ensuring proper documentation is completed and provincial processes / guidelines are adhered to
• Other duties as required

Qualifications

Education Requirements (Any)

High School Diploma / GED

Certification Requirements (Any)

Vulnerable Sector Check

Code of Conduct

Standard First Aid, CPR Level C