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Manager, Alumni Relations

Manager, Alumni Relations

Thompson Rivers UniversityBC, CA
30+ days ago
Job description

DUTIES

Alumni Relations builds the internal and external connections and capacities of the advancement community through exemplary partnerships, programs, services and communication that inevitably assist Thompson Rivers University in fulfilling their strategic priorities and philanthropic goals.

The Manager, Alumni Relations is responsible for the management of all people, relationships, finances and processes related to the operations of the Alumni Relations Office.  The incumbent will provide strong leadership skills, ensuring engagement metrics are set and met, volunteer management is professional and efficient, community relations are fostered, high quality events, and revenues are handled credibly.  They will be goal oriented and able to work effectively as a leader in an environment that is regularly faced with deadlines and budgetary limitations.

The Manager will oversee all support staff that are directly involved with alumni relations, alumni events, alumni records and alumni communications; including the hiring, evaluating, training and managing.  They will have continual liaison with Directors, Managers, Deans, Alumni Board, community volunteers and mentors in matters related to engagement, communication and honouring of TRU alumni.

MAJOR RESPONSIBILITIES

  • Responsible for all aspects of the Alumni Office annual budget
  • Manages direct reports, as well as auxiliary employees and volunteers, including hiring, providing direction, training, probationary reviews, performance reviews, coaching and development
  • Coordination and supervision of contracted event and management service companies to ensure all external events profile the University in a professional and positive manner to the public and in the media
  • Provide written annual strategic plan for the Alumni Relations Office incorporating the needs of all faculties, athletics and internal stakeholders as it intersects with the mission of the office
  • Responsible for researching, tracking and reporting alumni engagement activity targets
  • Manage all aspects of the communications / marketing plans, both digital and printed, that are distributed from the Alumni Office and continually evaluate messaging and distribution of materials related to the Alumni activities to ensure accuracy, accountability and professionalism
  • Collaborate with faculties to produce and promote annual alumni events that are designed to engage, motivate and educate alumni, donors and friends on the ROI's of staying connected to the institution
  • Direct the implementation of all aspects of the Career Mentoring Program (a volunteer based, multi country career development program linking students and industry professionals) including :

Recruitment and acknowledgement of volunteer mentors

  • Collaborate with internal faculties and facilities
  • Internal and external communication campaigns
  • Track, analyze and report on all aspects of the growth of the program
  • Accountable for the accurate execution of institutional policies and procedures, designing and maintaining manuals where needed
  • Generate a work environment that is innovative and collaborative yet structured enough to empower staff and volunteers to be highly effective while presenting the institution in a professional and positive manner within the focusses of the department which may include, but not exclusive to, the following activities :

    • Connect alumni to educational, social and philanthropic opportunities at the institution

  • Production of all events, programs or speaker series, both face-to-face and on the web
  • Production of signature alumni events
  • Partner with TRU faculties to ensure alumni engagement success and increase alumni affiliation
  • Alumni Ambassador Program; structured to augment recruitment and Career Mentoring Events
  • Ensure strong volunteer management programming
  • Effectively utilize social media to build relationships with both alumni, mentors and stakeholders
  • Recruit, motivate and advise Alumni Board members
  • Some domestic travel may be required
  • Perform other duties and responsibilities as assigned by the Vice President Advancement

    • REPORTS TO

    Vice President Adancement

    QUALIFICATIONS

    REQUIRED KNOWLEDGE AND SKILLS / QUALIFICATIONS

  • Bachelor's degree in related field
  • 5-7 years of related experience, including :

    • Leadership in alumni relations at post-secondary level

  • Event planning, from concept to execution and evaluation
  • Working with non-profit organizations
  • 5 years' working with volunteer boards
  • 5 years' experience as a supervisor
  • Demonstrate understanding of higher education priorities and the ability to work effectively in a collegial environment
  • Must have experience managing sensitive and confidential information including the understanding of email regulations (CASL) and other privacy restrictions
  • High level of proficiency with various technology platforms and database programs will be considered an asset
  • Ability to motivate and inspire exceptional work from direct reports
  • Superior ability to provide excellent customer service skills and the ability to interact effectively with a variety of constituents, both internal and external
  • Excellent written and verbal communication, organizational, interpersonal and problem solving skills
  • Ability to maintain calm focus under varying conditions, deadlines and demands, and inspire team members to follow suit
  • Ability to effectively manage multiple tasks and priorities
  • Ability to foster community relationships and partnership opportunities
  • Ability to make decisions in a timely manner
  • Ability to motivate and build relationships within a team
  • Must be positive and constructive thinker and will have a strong work ethic
  • Ability to prepare and deliver outcome reports and summaries