Canada Zone Operational Health and Excellences Manager

Job Description

The Operational Health & Excellence Manager steers people-led quality initiatives, process documentation support, workforce improvements, training programs, development and documentation through engagement, training, work measurement, coaching and feedback.

This position develops and supports multiple strategies and initiatives, to include Supply Chain Solutions (SCS), UPS Healthcare, Operational Leadership Excellence, Engagement, Training and Communication.

This position partners with Operations to align our OE Strategy with a balanced leadership approach while optimizing employee performance, engagement and culture.

He / She builds, assists and delivers programs as a part of the Operational Leadership Excellence Scope. This position oversees supervisors.

Responsibilities

• Coaches others and provides on-going feedback and support to improve performance
• Conducts focus groups and informational meetings to identify training and engagement needs
• Applies knowledge of adult learning theory and instructional design to the creation of instructional materials
• Engages management leaders to source subject matter experts for training courses and improve UPS Center Of Excellence (COE) engagement.
• Create and implement the strategy for effective employee engagement improvement at the site and business unit levels.
• Develops training materials (e.g., visual aids, speaker notes, etc.) to provide training references and to ensure consistent training delivery
• Uses the enterprise strategy to identify the key indicators of performance for individuals, departments, and / or groups
• Creates measures relevant to desired results and recommends measurement methods (e.g., surveys, focus groups, observations, metrics, etc.)
• Applies cultural sensitivity when making decisions on business issues; recommends changes in the way business is conducted in different countries or geographical regions;

recognizes and pursues opportunities for advanced cultural awareness

Qualifications Requirements :

• Must have the ability to travel (including extended over-night travel) as necessary
• Must be proficient in Microsoft suite (PowerPoint, Word, Teams).
• Ability to quickly learn and adapt to new technical processes and tools.
• Must have strong planning and organizational skills
• Must have strong communication and public speaking skills
• Strong attention to detail and commitment to delivering high-quality work in a fast-paced environment.
• Develop executive-level presentations for various business purposes including internal updates and stakeholder communications.

Preferences :

• Bachelor’s Degree (or internationally comparable degree) - Preferred
• Master’s Degree (or internationally comparable degree) Organization Development Preferred
• Previous Supply Chain Experience Preferred
• Experience developing training materials Preferred
• Experience delivering and evaluating training materials - Preferred
• Project Management experience - Highly Preferred
• Bilingual (English and French speaking) Candidate - Highly Preferred

OTHER CRITERIA

Employer will not sponsor visas for position.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.

If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.