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Customer Care Representative
Customer Care RepresentativeCgl Cohesion Global Logistics Llc • Quebec, Capitale-Nationale, CA
Customer Care Representative

Customer Care Representative

Cgl Cohesion Global Logistics Llc • Quebec, Capitale-Nationale, CA
30+ days ago
Job type
  • Full-time
Job description
  • Collaborating with the sales team to acquire and retain customers.
  • Building and maintaining strong customer relationships.
  • Conducting regular follow-up calls to provide updated pricing quotes.
  • Following up on sales leads to drive new business opportunities.
  • Promoting the company’s products and services actively and consistently.
  • Assisting in enhancing the company’s sales programs, products, and services.
  • Responding to customer inquiries regarding supply chain solutions.
  • Documenting and resolving customer complaints, or escalating them to the appropriate department as needed.
  • Updating and maintaining detailed customer profiles.
  • Generating timely and informative reports on sales calls for management using the company’s CMS software.
  • Qualifications

    • Excellent communication skills to interact effectively with customers and team members.
    • Strong persuasive abilities and a results‑driven approach to achieving goals.
    • Enthusiastic and motivated to exceed expectations.
    • Proven ability to use efficient prospecting methods for developing clientele.
    • Strong organizational skills to manage tasks and priorities effectively.
    • Proficiency in Windows‑based programs, including Lotus Notes, Excel, Word, PowerPoint, and CMS (Customer Management System).
    • A willingness to learn and grow within this role and the company.
    • Application Procedure

      This position offers a career path with many opportunities in an ever‑growing company within a thriving global industry. Qualified candidates should forward their C.V. along with a cover letter to :

      Human Resources

      #J-18808-Ljbffr

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    Customer Care Representative • Quebec, Capitale-Nationale, CA

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