call centre agent - customer service

Work setting

• Urban area
• Business sector
• Private sector
• Sales

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Perform data entry

Supervision

• Data entry clerks

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Type of experience

• Call centre

Security and safety

• Driver's validity licence check

Transportation / travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
• What is the highest level of study you have completed?

Financial benefits

• Group insurance benefits