Driver

Overview

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving and safely transporting household goods, office furniture and other heavy items while providing outstanding customer service to all TWO MEN AND A TRUCK ® customers. The driver should have general knowledge of functional support areas, including the core business, customer service and moving.

Responsibilities

• Acts as the physical point of contact for new and existing customers and establishes a rapport and builds confidence in TWO MEN AND A TRUCK services
• Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; May recommend alternate services and / or products based on cost, availability or customer specifications
• Obtains customer feedback throughout the move to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• Keeps the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• Performs Schedule 1 daily truck inspections. Maintains in good order his / her daily logbook
• Accurately calculates the charges for services and completes all move-related paperwork and responsible for making sure paperwork and revenues collected are properly dropped in safe at the end of the work day
• Safely move / pack / unpack customer’s belongings by utilizing all of the proper moving equipment and techniques and following the necessary prescribed policies
• Organizing and securing truck at the end of each job and ensures truck and equipment is maintained in a clean, safe and professional manner
• Conduct pre / post trip truck inspections and moving equipment inventory
• Must be in a clean, approved TWO MEN AND A TRUCK uniform at all times without exception
• Maintain a positive image of TWO MEN AND A TRUCK by ensuring proper hygiene
• Ensure compliance with the policies laid out in the employee handbook and / or presented by management
• Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
• Other duties as assigned by franchisee, general manager, move manager and / or office manager

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK ® franchise located in Edmonton, Alberta. The employer at this location is Deux Freres Incorporated.

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