Major Incident Manager

Req ID : 247340

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Major Incident Manager]] to join our team supporting HealthCare in [[British Columbia]], [[Canada]].

The Major Incident Manager is responsible for end-to-end management of all IT Major Incidents :

• Continuous monitoring of the IT Services to detect potential critical issues on a 24 / 7 basis
• Leading, driving, coordinating, facilitating, and chairing all troubleshooting activities, meetings and conference calls dedicated to prompt resolution of Major Incidents
• Conducting escalation to service support teams, senior management, and leaders to ensure appropriate awareness, engagement and focus.
• Produce accurate and timely communications tailored to relevant audiences (Senior Leaders, Internal Stakeholders and Customers)
• Produce accurate and thorough Major Incident Reports to be delivered to Customers and Stakeholders.
• Audit and ensure ticket compliance per ITIL and Major Incident Management best practices
• Adapts communication techniques for audiences at multiple internal and external levels
• Provide guidance and governance to technical cross-functional teams and customers on proper Major Incident Management processes, procedures, and best practices.

Requirements

6+ years of relevant experience or equivalent combination of education and work experience.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.