Sales Support Coordinator - Bilingual

Job Description

Reporting to the VP, Sales, the Sales Support Coordinator, serves as a critical liaison between national account customers and internal teams, ensuring seamless execution of sales programs, account initiatives, and operational processes. This role combines customer relationship management, data coordinator, and cross-functional collaboration to drive customer satisfaction and operational efficiency.

KEY OBJECTIVES AND RESPONSIBILITIES

Account Coordination & Customer Management

• Serve as the primary internal contact for assigned national and key accounts, including buying groups, international business, and retail customers.
• Work with relevant internal functions to manage and maintain SKU setup, product data, pricing, and launches within customer systems.
• Support national and regional programs, including new product introductions, pricing updates, and promotional events, and training initiatives.
• Coordinate retail tradeshows and pro shows in partnership with the sales team.
• Maintain accurate records of agreements, rebates, and service‑level commitments, ensuring alignment with contract terms and internal policies.
• Assist with sales reports, dashboards and performance summaries (KPI’s) for buying groups and key accounts.
• Ensure seamless coordination across sales, marketing, operations, and logistics to deliver high-quality service execution.

Product Support

Cross-Functional Collaboration

Qualifications

COMPETENCIES

This position is for a newly created position.

Salary range : $65,000-80,000.

Additional Information

Making an Impact to ensure our continued success Mitten Building Products is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

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