Service Shift Manager - Preeceville

To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Service Shift Manager to join our fast-paced, energetic, dealership in Preeceville, SK. This role manages, coordinates, and directs the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.

Responsibilities

This individual’s responsibilities include :

• Assign / schedule internal / customer / warranty jobs for service employees based on their skills / knowledge and provide feedback.
• Work with Service Business Manager on new hire orientation, provide mentorship for new technicians.
• Optimize shop efficiency and flow to avoid lost billable hours.
• Ensure effective communication and follow up on repair status and issues.
• Work with manager to identify / execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons.
• Direct / assist in diagnosis / troubleshooting of machine problems with technicians and apprentices.
• Perform final checks / approvals on equipment before start of work order.
• Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries / needs.
• Assist Service Advisor in providing quotes on repairs for internal / external customers, and accurate records of work orders.
• Build / maintain constructive co-worker relations and foster strong team communications / dynamics.
• Assist / conduct safety meetings, encourage safe working habits.

Requirements

This would be an ideal position if you have :

Why join us?

We have competitive wages, excellent benefits, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career!