Operations Coordinator - Security services

We're looking for a full-time Operations Coordinator to join our Pacific Operations team in Burnaby! In this role, you'll play a key part in keeping our operations running efficiently - from scheduling and staffing to onboarding and compliance. You'll support our frontline teams, work closely with site supervisors and managers, and ensure our clients receive the highest level of service. This is an excellent opportunity for someone who's organized, detail-oriented, and ready to take the next step in their operations and scheduling career within a dynamic and supportive environment.

What you would do :

• Responsible for scheduling staff and driving the non-billable overtime numbers to a minimum by applying creative and strategic scheduling solutions
• Manage and oversee hourly employee information changes and general communications
• Provide exceptional customer service to all clients, security professionals, prospective clients, and Securiguard representatives (via phone, email, and in-person)
• Oversees the organization and coordination of office operations and procedures
• Provide support to recruitment activities; ensure employees have site-specific training and certifications and support them through their onboarding process
• Work closely with site supervisors / managers for staffing, uniforms, certification, and supplies required for the site
• Maintain accurate, detailed records and reporting.
• Highly detail-oriented and able to work independently with minimal supervision.
• Perform other tasks and assignments as required by the Client Services Manger.

What would you bring :

What's In It for You

Who we are :

At Securiguard we believe in living and acting by our values : R.E.A.C.H.

Respect

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial / Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.