Supervisor

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of Team Member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Leads by example and demonstrates the importance of treating every Team Member and Guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating Team Members to meet goals
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Complies with and enforces all Tim Hortons operating standards
• Supervises Team Members to ensure primary and secondary duties are completed

Why work for us?

Customer service background preferred