Senior Business Systems Analyst (Computer Services Officer 4)

About Us

At CSDS, we prioritize people —both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the Manager, Service Navigation, the Senior Business Analyst’s role is to lead planning, evaluation, and implementation activities to support our mandate of continuous service improvement. This position will also support the development, implementation and administration of the incident management process to restore IT services promptly. As a subject matter expert in business process re-engineering and continuous improvement, the analyst will provide advanced strategic and professional analytical services for departmental program / business units within government. The analyst also acts as a bridge between and across IT organization teams to ensure our services meet defined technology solutions and business needs. This requires taking a leadership role in defining solutions and assisting with the implementation of business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals.

Primary Accountabilities

Responsibilities include :

• Leading in the preparation of requirements, business cases, business process definitions, workflow process, data models, implementation plans and change requests;
• Providing solution recommendations, opportunity evaluation, business case development and cost analyses;
• Proactively managing relationships with ESM clients including management from both the provincial and health sectors;
• Recommend sustainable service improvements and / or solutions based on value for investment;
• Managing project planning and control phases or projects, initiatives, and enhancements including developing and implementing project plans, managing scope and project deliverables, risks, changes and issues, ensuring the communication occurs with all stakeholders;
• Planning, facilitating and leading workshops with internal and external participants and partners;
• Working closely with project managers, technical and enterprise architects in writing project statements, consulting with stakeholders, defining roles and responsibilities for project team members, evaluating projects with respect to best practices and lessons learned;
• Ensuring effective communication where agreement or cooperation is required or where there are barriers to understanding;
• Managing competing priorities and identifying opportunities for cross-departmental or corporate initiatives.

Qualifications and Experience

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of five (5) years’ experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience, or an equivalent.

Your ability to :

Your experience in :

Assets

The following are considered assets for this role :

This position will include rotational 24-hour on-call duties.

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here : Benefits for government employees.

Additional Information

We have 2 opportunities. One is Permanent role and one is a TERM employment opportunity with anticipated end date of December 31, 2026. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

Pay Grade : PR 17 Salary Range :   $3,;- $3,;Bi-Weekly Note : The salary rates shown reflect the new Civil Service Agreement, effective April 1, 2025. Implementation in our HR system will occur on February 5, 2026. Until then, the current rates will apply. Employees hired during this period will receive retroactive pay adjustments in accordance with the new agreement and applicable policies.