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Program Director

Program Director

Bond Brand LoyaltyToronto, Ontario, CAN
18 days ago
Job type
  • Full-time
Job description

About Us :

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Program Director , you will have your hands on the wheel as we drive the future of loyalty.

The Role :

As the Program Director , you will be responsible for overseeing all operational aspects of our global in-store Consultant programs to deliver 3 programs across the US, Canada, and Mexico. This role involves managing the recruitment, training, deployment, and performance of our consultant operations team and in-store consultants, ensuring program quality and compliance, managing budgets, fostering relationships with stakeholders. and continuously improving operational processes. The ideal candidate will have a strong background in program and operations management, as well as team leadership.

A Day in the Life :

  • Oversee the day-to-day operations of all programs, ensuring they are delivered effectively and efficiently.
  • Overall financial accountability for all Consultant programs, ensuring budgeted profitability
  • Monitor Consultant program performance and outcomes.
  • Lead and manage Consultant program operations team members, fostering a collaborative and high-performing team.
  • Establish and maintain Consultant program standards and processes including a Playbook to ensure high-quality consistent delivery.
  • Build and grow strong relationships with key client stakeholders and internal partners.
  • Operate as a program escalation point to resolve issues quickly and fairly.
  • Oversee the onboarding process, ensuring new Consultants are properly contracted and trained in Bond Consultant Operations processes.
  • Oversee the allocation and scheduling of consultants per contractual and geomapping requirements.
  • Implement and manage consultant tools including approved AI technology.
  • Identify and resolve operational challenges with speed and quality.
  • Develop and oversee consultant dashboards and reports to track key operational metrics.
  • Provide operational oversight for annual program renewals and net new consultant programs.

Are You the One :

  • A post-secondary degree or diploma in Business, Business Administration, or a related field.
  • 5+ years of experience in program management, ideally within an agency setting in the consulting sector, with a solid understanding developing and successfully managing programs to meet program objectives (automotive industry experience is a bonus).
  • Strong knowledge of financial and business acumen.
  • Demonstrated leadership skills with experience in managing a team and achieving program success.
  • Exceptional skills in interpersonal relations, planning, organization, collaboration, and professional communication and presentation, both in writing and verbally.
  • A strong capacity to build relationships as a key strength, both within cross-functional teams and with external partners.
  • Proficiency in Microsoft Office Suite, with advanced experience in Word, Excel, and PowerPoint, as well as practical knowledge of Program Management software and tools including MS Project and MS Dynamics.
  • Willingness and flexibility to travel as required.

    • Why Bond?

    Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

    Ready to Make Your Mark?

    If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.