Technician Field Service

2 weeks ago Be among the first 25 applicants

Overview

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Field Service Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises break fix support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Perform preventative maintenance task to help maintain customer spaces
• Perform break fix tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal / external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup and troubleshoot various audio / video / presentation systems
• Read and interpret electronic schematics and architectural blueprints
• Clean various AV equipment including but not limited to : camera lenses monitors and equipment fans
• Take responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron / Firmware) – upload and download capability
• Field service support of networked devices (Routers IP Protocols etc.)
• Setup and troubleshoot various video codecs / video teleconferencing systems
• Travel to various job sites required

Other duties assigned as needed

Items To Consider

Must-Haves

WHAT WE’RE LOOKING FOR

Nice-To-Haves

Preferred External Training

Why You’ll Like Working Here

More About Us

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources. In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

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