Solutions Designer CRM SeniorTechDoQuest • Toronto, ON, Canada

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Solutions Designer CRM Senior

TechDoQuest • Toronto, ON, Canada

18 days ago

Job type

Full-time

Job description

Must Haves :

At least 7+ years of experience designing solutions with Oracle Siebel CRM
At least 7+ years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document, functional & non- functional requirements
Experience with developing high level application flows to support the business requirements.
Experience in developing functional design document

Nice to have :

Experience with Public Sector Transfer Payment (Grant) Model would be an asset.

Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

Experience and Skill Set Requirements

Technical Solution and Development Skills - 40 %

At least 7+ years of experience designing solutions with Oracle Siebel CRM

At least 7+ years of experience designing solutions with Adobe AEM technologies

Experience with developing business design document, functional & non- functional requirements

Experience with developing high level application flows to support the business requirements.

Experience in developing functional design document

Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions

Experience with solutions and designs with user experience and accessibility (WCAG / AODA)

Experience conducting user research and usability testing

Experience developing user personas and user journey maps

Experience analyzing user feedback and designing solutions to address user issues and pain points

Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD

Experience researching and applying industry best practices

Demonstrated experience in developing use cases (business / system), identifying and documenting business rules

Demonstrated experience with the creation and analytical process of business requirement documents

Demonstrated experience in identifying risk and providing solutions

Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills - 35%

7+ years of experience in Siebel Solution implementation

7+ years of experience in Adobe AEM Solution implementation

Demonstrated experience with change management methodologies

Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)

Demonstrated experience in creating and updating business architecture artefacts

Demonstrated experience with rational unified process (RUP)

Experience in developing application view visibility and CRUD (create, read, update, delete) matrix

Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills - 20%

Strong communication skills; both written and verbal

Ability to develop and present new ideas and conceptualize new approaches and solutions

Excellent interpersonal relations and demonstrated ability to work with others effectively in teams

Demonstrated ability to work with functional and technical teams

Demonstrated ability to participate in a large team and work closely with other individual team members

Proven analytical skills and systematic problem solving

Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change

Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience - 5%

Experience with Public Sector Transfer Payment (Grant) Model would be an asset.

Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

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Solutions Designer CRM Senior • Toronto, ON, Canada

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